Re: [hobbit] Email alerts question

["T.J. Yang" <tj_yang (at) hotmail.com>]

> From: Q <q (at) tippett.com>
> Reply-To: hobbit (at) hswn.dk
> To: hobbit (at) hswn.dk
> Subject: Re: [hobbit] Email alerts question
> Date: Fri, 07 Sep 2007 08:26:38 -0700
>
> Unfourtantly, it does not.

Hint, Hobbit source code is available,right ?
I am interested but not to a point to modify the source code.
tj
> Q
> Rich Smrcina wrote:
> > Does the id appear in the message text?
> >
> > Q wrote:
> > > Hello all,
> > >
> > >  I am trying to tie my ticketing system into our monitoring process. I 
> > > am currently having to do this through email. Ideally I would have any 
> > > alert that self recovers close the open ticket  it created. My problem is 
> > > as follows:
> > > When hobbit sends an alert it has an id number in brackets. When hobbit 
> > > sends a recovery message no alert id is included, so I have no way to 
> > > reference a recovery with the original alert. Is there any way to have a 
> > > recovery message include the original alert id? Or some other way of 
> > > having a simple link between the original message and the recovery email?
> > >
> > > Q
> > >
> > > To unsubscribe from the hobbit list, send an e-mail to
> > > hobbit-unsubscribe (at) hswn.dk
>
>
> To unsubscribe from the hobbit list, send an e-mail to
> hobbit-unsubscribe (at) hswn.dk

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