Re: [hobbit] Email alerts question

[Charles Jones <jonescr (at) cisco.com>]

I accomplished something similar (integrating Big Brother with Request 
Tracker) where Hobbit would send (a copy of) alert messages to my 
ticketing system, and it would automatically open a ticket. If a 
recovery message arrived, the ticketing system would mark the ticket as 
auto-resolved and close it.  If a sysadmin wanted to "grab" a ticket, 
they could and hold it open or put comments etc. This also allowed 
management to use the ticketing systems built-in reporting functionality 
to see how many hobbit alerts there were, how many recovered on their 
own, etc.  I posted the plugin script I made for RT to the list, if you 
use the search function you should be able to find it if you are interested.

P.S. The script did indeed use the alert ID to reference the origional 
alert when a recovery message was received...at the time I was using BB 
which included the id in recovery messages as well, which seems to have 
changed in Hobbit.

-Charles
> > > > Hello all,
> > > >
> > > >  I am trying to tie my ticketing system into our monitoring 
> > > > process. I am currently having to do this through email. Ideally I 
> > > > would have any alert that self recovers close the open ticket  it 
> > > > created. My problem is as follows:
> > > > When hobbit sends an alert it has an id number in brackets. When 
> > > > hobbit sends a recovery message no alert id is included, so I have 
> > > > no way to reference a recovery with the original alert. Is there 
> > > > any way to have a recovery message include the original alert id? 
> > > > Or some other way of having a simple link between the original 
> > > > message and the recovery email?
> > > >
> > > > Q
> > > >
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