[Xymon] Acked alerts occasionally continuing to email?

[Betsy Schwartz]

Verified that permissions are OK on the entire tree

Not sure if it's related but we're also seeing an issue where sometimes
when we go to ACK a custom test, we see "No Active Alerts"  and can't ack,
or "No Acks Requested" after ack


(This is driving my boss's boss nuts, he's going to push us to Nagios if we
can't reassure him that Xymon is working correctly)


On Tue, Oct 28, 2014 at 9:16 AM, Mark Felder <feld at feld.me> wrote:

>
>
> On Tue, Oct 28, 2014, at 08:14, Betsy Schwartz wrote:
> > This is getting to be  a REALLY BIG problem for us.
> > I've got two alerts that keep emailing after ack, but not consistently
> > my boss's boss wants me to make fixing this my next #1 priority
> >
> >
> > Anyone else experiencing this or have any thoughts on what might be
> > triggering it?
> >
> >
>
> I recall running into this once where the directory the ack database is
> stored in wasn't writable or didn't exist, so the ack existed in memory
> but the alerts couldn't read the database and just sent alerts anyway.
>
> I'm pretty sure this is what I hit once, but that was a few years ago.
> I've long since solved that problem permanently and have run into other
> mysterious alert problems I can't explain.
>
> It might be worth checking into this first.
>
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