[Xymon] troubleshooting missing alert

[Michael Baydoun]

Had an event last night that caused a test to go red for 20 minutes, but no
email was sent.
All other events before and after sent alerts as expected
Verified via the info dot that xymon believes it should alert for this
event.
There is nothing in the maillog for this event, it appears xymon did not
send anything.

Where else can I look to troubleshoot?

In case you want to see for yourself
from bb-hosts
{code}
page SLA SLA Checks
0.0.0.0         <url redacted>           # noconn cont;https://<url
redacted>/;experience
{code}
from hobbit-alerts.cfg (will have to trust me that there are no matching
exceptions above this entry in the file)
{code}
PAGE=SLA DURATION>1
  IGNORE SERVICE=sslcert
  MAIL <address redacted> RECOVERED REPEAT=365d COLOR=yellow,purple
  MAIL <address redacted> RECOVERED REPEAT=30m COLOR=red
{code}
from the info dot
{code}
Alerting:ServiceRecipient1st DelayStop afterRepeatTime of
DayColorscontent<address
redacted>(R)1m-52w 1d-purple,yellow<address redacted> (R)1m-30m-red
{code}
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