[hobbit] how to comment on an alert event when test already recovers?

[Charles Jones]

I wrote an RT Scrip that automatically opens a ticket in Request Tracker 
whenever there is an alert. It also automatically resolves the ticket 
whenever the alert recovers. It should be in the mail archive somewhere, 
if not I can see if I can find it again.

-Charles

Richard Leyton wrote:
> Hi Jerry,
>
> I know it's perhaps not quite what you're after, but your e-mail 
> intrigued me, and I wondered if you've considered using a Wiki or an 
> issue tracker for such things?
>
> It's not going to be as integrated as I see you suggesting, but there 
> is the unix philosophy of 'do one thing, and do it well', and Hobbit 
> starting to track issues/resolutions pushes it out of monitoring 
> (which it does so well) quite a  bit.
>
> Alternatively, you might want to take a look at RT from 
> bestpractical.com/rt - you could, conceivably, hook alerts (or better 
> yet, acknowledgements?) into either RT or RTFM, a plug-in component to 
> RT that provides common resolutions to problems. Perhaps if alert id's 
> were pushed into a ticket, you could fetch out previous 'issues' 
> associated with an alert, but it'd be considerably fiddly to customise 
> things as much.
>
> I like what you're thinking - but I don't (personally) see Hobbit 
> benefiting from such a move, other than perhaps improved integration 
> with existing open source tools of the sort I've described, but that's 
> a  Henrik thing, of course.
>
> I'd certainly be interested to hear if anybody else on the list has 
> tried something similar to Jerry?
>
> Regards,
>
> Richard.
>
> -- 
> Richard Leyton - richard at leyton.org
> http://www.leyton.org
>
>
>
>
> On 11 Sep 2006, at 15:00, Jerry Yu wrote:
>
>> do you know any built-in mechanism to add comment to an alert event 
>> ?  I want to be able to add troubleshooting notes & resolution & misc 
>> notes.  It'd be great (dreamily) that a gmail-style label can be 
>> applied to any (current or historical) event, so one can retrieve 'db 
>> temp table problem' label and gets alerts (and their associated 
>> outage, notes, comments) in one place. This become a knowledge 
>> capture device (Doesn't a hobbit desire to gather stuff?)
>>
>> The only way I know now is to acknowledge an alert when it is still 
>> active.
>
>
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