[hobbit] how to comment on an alert event when test already recovers?

[Richard Leyton]

Hi Jerry,

I know it's perhaps not quite what you're after, but your e-mail  
intrigued me, and I wondered if you've considered using a Wiki or an  
issue tracker for such things?

It's not going to be as integrated as I see you suggesting, but there  
is the unix philosophy of 'do one thing, and do it well', and Hobbit  
starting to track issues/resolutions pushes it out of monitoring  
(which it does so well) quite a  bit.

Alternatively, you might want to take a look at RT from  
bestpractical.com/rt - you could, conceivably, hook alerts (or better  
yet, acknowledgements?) into either RT or RTFM, a plug-in component  
to RT that provides common resolutions to problems. Perhaps if alert  
id's were pushed into a ticket, you could fetch out previous 'issues'  
associated with an alert, but it'd be considerably fiddly to  
customise things as much.

I like what you're thinking - but I don't (personally) see Hobbit  
benefiting from such a move, other than perhaps improved integration  
with existing open source tools of the sort I've described, but  
that's a  Henrik thing, of course.

I'd certainly be interested to hear if anybody else on the list has  
tried something similar to Jerry?

Regards,

Richard.

--
Richard Leyton - richard at leyton.org
http://www.leyton.org




On 11 Sep 2006, at 15:00, Jerry Yu wrote:

> do you know any built-in mechanism to add comment to an alert  
> event ?  I want to be able to add troubleshooting notes &  
> resolution & misc notes.  It'd be great (dreamily) that a gmail- 
> style label can be applied to any (current or historical) event, so  
> one can retrieve 'db temp table problem' label and gets alerts (and  
> their associated outage, notes, comments) in one place. This become  
> a knowledge capture device (Doesn't a hobbit desire to gather stuff?)
>
> The only way I know now is to acknowledge an alert when it is still  
> active.