[Xymon] Support Contacts - Xymon Product Support

[SebA]

Hi Paul,

I can't find any reference to rsvcs.pl together with Xymon, so I think that
may be something developed in-house by your company - it is not part of
Xymon, and it does not seem to be a community add-on, so you can't expect
much support from us.  That said, 'Status unchanged' does not mean that it
is not working - it means exactly that - that the status has not changed.
If it is not working, it is probably purple.  It is unclear from your
screenshot / copy / paste, what colour the status is here.

Kind regards,

SebA


On 10 April 2018 at 22:18, Jayaraj, Paul J <Paul.Jayaraj at charter.com> wrote:

> I tried restarting xymon to no avail.
>
> But had to bypass some of the checks, modifying the script to get around
> this issue.
>
>
>
> Thank you,
>
> Paul J
>
>
>
> *[image: 2211_Email Signature_Logo]*
>
> *Paul Jayaraj* | *Systems Engineer*
>
> *Charter Communications*
>
>
>
> *From:* Scot Kreienkamp [mailto:Scot.Kreienkamp at la-z-boy.com]
> *Sent:* Tuesday, April 10, 2018 2:39 PM
> *To:* Jayaraj, Paul J <Paul.Jayaraj at charter.com>; xymon at xymon.com
> *Subject:* RE: Support Contacts - Xymon Product Support
>
>
>
> As far as I know, nobody provides paid support.  That said, have you tried
> restarting xymon?  Are the processes running?
>
>
>
> *Scot Kreienkamp |Senior Systems Engineer | La-Z-Boy Corporate*
> One La-Z-Boy Drive| Monroe, Michigan 48162 | Office: 734-384-6403 | |
> Mobile: 7349151444 | Email: Scot.Kreienkamp at la-z-boy.com
>
> *From:* Xymon [mailto:xymon-bounces at xymon.com <xymon-bounces at xymon.com>] *On
> Behalf Of *Jayaraj, Paul J
> *Sent:* Wednesday, April 4, 2018 12:51 PM
> *To:* xymon at xymon.com
> *Subject:* [Xymon] Support Contacts - Xymon Product Support
>
>
>
> Could someone provide support for Xymon
>
>
>
>
>
> *rsvcs.pl <http://rsvcs.pl> - Version 1.7*
>
>
>
> Status unchanged in 11 hours, 43 minutes
> Status message received from xymond
> Client data
> <http://cdptpa-sysops-xymon-01.cdptpa.rr.com/xymon-cgi/svcstatus.sh?CLIENT=syrcny-bps-pr-app-01.bps.rr.com>
>  available
>
>
>
>
>
>
>
> We’re experience issues in Xymon & Xymon hasn’t reported / refreshed since
> past 12 hours.
>
>
>
> Thank you,
>
> Paul J
>
>
>
> *[image: 2211_Email Signature_Logo]*
>
> *Paul Jayaraj* | *Systems Engineer*
>
> *Charter Communications*
>
>
>
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