[Xymon] html_mail.pl help

Fri May 27 01:01:02 CEST 2011

Kevin,
>
> Thanks David,
>
>  
>
> I have it running now. I am finding that when using the email ack
> function these messages are not getting parsed correctly. It is not
> seeing the delay or and comment text.
>
>  
>
I have never used or tested the email ack function, so not sure what it
is expecting.

http://www.xymon.com/xymon/help/manpages/man8/xymon-mailack.8.html

>
>     ADDING INFORMATION TO THE REPLY MAIL
>
> By default, an acknowledgment is valid for 1 hour. If you know in
> advance that solving the problem is going to take longer, you can
> change this by adding *delay=DURATION* to the subject of your mail
> reply or on a line in the reply message. Duration is in minutes,
> unless you add a trailing 'h' (for 'hours'), 'd' (for 'days') or 'w'
> (for 'weeks').
>
> You can also include a message that will show up on the status-page
> together with the acknowledgment, e.g. to provide an explanation for
> the issue or some other information to the users. You can either put
> it at the end of the subject line as *msg=Some random text*, or you
> can just enter it in the e-mail as the first non-blank line of text in
> the mail (a "delay=N" line is ignored when looking for the message text).
>

May require some pre-processor to parse the ack message.
>
> Here is what is being displayed on the nongreen page:
>
>  
>
> 7 events acknowledged in the past 240 minutes
>
> Thu May 26 14:19:10 2011
>
> 	
>
> RcpkNj02Ss7R01A
>
> 	
>
> if_stat
>
> 	
>
> http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
>
> 	
>
> "KING, KEVIN (ATTSI)" KK1051 at att.com
>
> 	
>
> This is a multi-part message i
>
> Thu May 26 14:19:02 2011
>
> 	
>
> MplsMnGtSs7R01B
>
> 	
>
> if_stat
>
> 	
>
> http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
>
> 	
>
> "KING, KEVIN (ATTSI)" KK1051 at att.com
>
> 	
>
> This is a multi-part message i
>
> Thu May 26 14:17:57 2011
>
> 	
>
> ElssTxAeSS7R01A
>
> 	
>
> if_load
>
> 	
>
> http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
>
> 	
>
> "KING, KEVIN (ATTSI)" KK1051 at att.com
>
> 	
>
> This is a multi-part message i
>
> Thu May 26 14:17:41 2011
>
> 	
>
> ElssTxAeSS7R01A
>
> 	
>
> if_load
>
> 	
>
> http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
>
> 	
>
> "KING, KEVIN (ATTSI)" KK1051 at att.com
>
> 	
>
> This is a multi-part message i
>
> Thu May 26 14:06:46 2011
>
> 	
>
> BurlMaEhSS7R01B
>
> 	
>
> if_dsc
>
> 	
>
> http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
>
> 	
>
> "KING, KEVIN (ATTSI)" KK1051 at att.com
>
> 	
>
> This is a multi-part message i
>
> Thu May 26 14:01:13 2011
>
> 	
>
> AllnTxDwSS7R01B
>
> 	
>
> if_load
>
> 	
>
> http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
>
> 	
>
> "KING, KEVIN (ATTSI)" KK1051 at att.com
>
> 	
>
> This is a multi-part message i
>
> Thu May 26 14:00:21 2011
>
> 	
>
> CncnOhAmSs7R01B
>
> 	
>
> if_stat
>
> 	
>
> http://scbgilifss7cwsvr.wnsnet.attws.com/xymon/gifs/red.gif
>
> 	
>
> "KING, KEVIN (ATTSI)" KK1051 at att.com
>
> 	
>
> This is a multi-part message
>
>  
>
>  
>

Quite likely xymon-mailack doesn't handle MIME messages ("This is a
multi-part message" would indicate this), since there would be too many
options to have to cater for.

It is possibly a side effect in your MUA (Outlook?) of receiving an html
formatted alert e-mail that by default an HTML reply will be generated -
can you configure your mail client to do a plain text e-mail reply?
Thunderbird has this feature in the address book selectable per user.

Did it work before you tried html_mail.pl ?

I don't think it is a limitation of html_mail.pl as such, unless some
extra headers could assist in hinting to a MUA to reply in plaintext only.

David.
>
> > -----Original Message-----
>
> > From: David Baldwin [mailto:david.baldwin at ausport.gov.au]
>
> > Sent: Wednesday, May 25, 2011 7:58 PM
>
> > To: KING, KEVIN (ATTSI)
>
> > Cc: xymon at xymon.com
>
> > Subject: Re: [Xymon] html_mail.pl help
>
> >
>
> > On 26/05/11 2:26 AM, KING, KEVIN (ATTSI) wrote:
>
> > > David,
>
> > >
>
> > > Where can I dl this? I goggled for it. But the hits I got were in the
>
> > > message archives and those are blocked to be at work.
>
> > >
>
> > http://xymonton.org/doku.php/alerts
>
> >
>
> > David.
>
> > > -Kevin
>
> > >
>
> > >> -----Original Message-----
>
> > >> From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On
>
> > >> Behalf Of David Baldwin
>
> > >> Sent: Tuesday, May 24, 2011 9:51 PM
>
> > >> To: Joe Rindfleisch
>
> > >> Cc: xymon at xymon.com
>
> > >> Subject: Re: [Xymon] html_mail.pl help
>
> > >>
>
> > >> Joe,
>
> > >>> I got your name from the html_mail.pl script.  I recently updated
>
> > to
>
> > >>> xymon 4.3.2 and tried to go live in production.
>
> > >>>
>
> > >>> On all alerts it seems to send out alerts to this one email
>
> > address.
>
> > >>> it seems to send out to all that are intended to receive the emails
>
> > >>> but the one email has only two hosts that it monitors and gets
>
> > > alerts
>
> > >>> from.  now it gets emails on the entire environment.
>
> > >>>
>
> > >> I can't follow what the problem is.
>
> > >>
>
> > >> The script gets called from the alerts.cfg file via the SCRIPT
>
> > > keyword.
>
> > >> The hosts it applies to will be determined by the alerts.cfg file
>
> > >> rules.
>
> > >> The recipient for e-mails is specified by the RCPT environment
>
> > > variable
>
> > >> when the script is called.
>
> > >>
>
> > >> Without the old and new config to compare, I can't help any further.
>
> > >>> I see a lot of references to BB, has this script been updated?
>
> > >>>
>
> > >> The environment variable names have not changed that I know of, but
>
> > I
>
> > >> haven't used it with 4.3.x myself yet.
>
> > >>> # Version       Author          Details
>
> > >>> # -------       ------          -------
>
> > >>> # 1.0           Martin Ward     Initial version. See code for
>
> > >> details.
>
> > >>> # 1.1           David Baldwin   Clean up, remove hard-coded paths.
>
> > >>> # 1.2           David Baldwin   format message as alternative parts
>
> > >>> for plaintext and HTML views
>
> > >>>
>
> > >>> thanks for your help
>
> > >> I've CCed to the xymon list which is a better place to get general
>
> > >> help.
>
> > >>
>
> > >> David.
>
> > >>
>
> > >> --
>
> > >> David Baldwin - IT Unit
>
> > >> Australian Sports Commission          www.ausport.gov.au
>
> > >> Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
>
> > >> david.baldwin at ausport.gov.au          Leverrier Street Bruce ACT
>
> > 2617
>
> > >>
>
> > >>
>
> > >>
>
> > > ---------------------------------------------------------------------
>
> > --
>
> > >> --------------
>
> > >> Keep up to date with what's happening in Australian sport visit
>
> > >> http://www.ausport.gov.au
>
> > >>
>
> > >> This message is intended for the addressee named and may contain
>
> > >> confidential and privileged information. If you are not the intended
>
> > >> recipient please note that any form of distribution, copying or use
>
> > of
>
> > >> this communication or the information in it is strictly prohibited
>
> > and
>
> > >> may be unlawful. If you receive this message in error, please delete
>
> > > it
>
> > >> and notify the sender.
>
> > >>
>
> > > ---------------------------------------------------------------------
>
> > --
>
> > >> --------------
>
> > >> _______________________________________________
>
> > >> Xymon mailing list
>
> > >> Xymon at xymon.com
>
> > >> http://lists.xymon.com/mailman/listinfo/xymon
>
> >
>
> >
>
> > --
>
> > David Baldwin - IT Unit
>
> > Australian Sports Commission          www.ausport.gov.au
>
> > Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
>
> > david.baldwin at ausport.gov.au          Leverrier Street Bruce ACT 2617
>
>  
>

-- 
David Baldwin - IT Unit
Australian Sports Commission          www.ausport.gov.au
Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
david.baldwin at ausport.gov.au          Leverrier Street Bruce ACT 2617

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