[Xymon] BBwin crashing on one server

[Johan Sjöberg]

No ideas about this?
Can I run some debug to try to find out what is causing BBwin to crash?

/Johan

From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Johan Sjöberg
Sent: den 9 december 2011 11:27
To: 'xymon at xymon.com'
Subject: [Xymon] BBwin crashing on one server

Hi. We have been using hobbit/Xymon for a very long time, with BBwin as windows client. I know BBwin is not an official client, but it feels like there is no other place for BBwin support.

Yesterday I installed BBwin on three new servers (Windows 2008 R2 SP1). On one of them, it has crashed twice since then. I can't remember BBwin crashing ever on any other server.

I am posting this here with the hope that someone else has experienced this, or might have any idea on how to start troubleshooting it.

These are the errors generated in the event log when BBwin crashes:

Log Name:      Application
Source:        Application Error
Date:          2011-12-09 06:41:06
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ncvib-web
Description:
Faulting application name: BBWin.exe, version: 0.12.0.100, time stamp: 0x484714cd
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000005
Fault offset: 0x00022373
Faulting process id: 0x4e4
Faulting application start time: 0x01ccb5ae6fd454a8
Faulting application path: C:\Program Files (x86)\BBWin\bin\BBWin.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 63695830-2228-11e1-8cc8-005056970016
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-09T05:41:06.000000000Z" />
    <EventRecordID>1492254</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ncvib-web</Computer>
    <Security />
  </System>
  <EventData>
    <Data>BBWin.exe</Data>
    <Data>0.12.0.100</Data>
    <Data>484714cd</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17514</Data>
    <Data>4ce7ba58</Data>
    <Data>c0000005</Data>
    <Data>00022373</Data>
    <Data>4e4</Data>
    <Data>01ccb5ae6fd454a8</Data>
    <Data>C:\Program Files (x86)\BBWin\bin\BBWin.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>63695830-2228-11e1-8cc8-005056970016</Data>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          2011-12-09 06:41:07
Event ID:      7034
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ncvib-web
Description:
The Big Brother Hobbit Client service terminated unexpectedly.  It has done this 2 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7034</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-09T05:41:07.049125000Z" />
    <EventRecordID>32596</EventRecordID>
    <Correlation />
    <Execution ProcessID="460" ThreadID="6280" />
    <Channel>System</Channel>
    <Computer>ncvib-web</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Big Brother Hobbit Client</Data>
    <Data Name="param2">2</Data>
  </EventData>
</Event>

Regards,
Johan Sjöberg
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