Re: [hobbit] sms alert sample script - good solution?

["Phil Wild" <philwild (at) gmail.com>]

Hi Oliver,

Have a good read of the man pages around hobbit-alert. You do not need to
involve email when sending messages at all and probably the most reliable
method is with an attached GSM modem. It is much faster than analogue
dialing a messaging provider.

We use two gsm modems attached to two independent hobbit servers in two data
centres connected to two different mobile providers. We have hobbit
monitoring the messaging queues and have failover in place, if a message
fails to get out via one provider after a number of retries, it is
transferred to the other server.

We have also planned to set up a ping test via sms where one modem sms's the
other but it has fallen off the bottom of our todo list as the current
configuration has proven to be very stable...

It would be nice though if the modem hardware was more stable, regular
restarts when they hang (wavenet modems). Can't say other brands are better
and the monitoring and scripting has made them reliable enough so that we
don't need to replace them and start again...

Your carrier may also be able to provide a status message feature where you
receive back an sms once your message has entered the recipients phone
(extra messaging cost and no guarantee they will read it of course but then
that is what escalation is for). I am sure it would be possible to script a
confirmation check and retry on the other network if you really wanted to
guarantee the message got to the phone...

Cheers

Phil

2008/4/11 Oliver Grube <oliver_grube (at) campbellsoup.com>:

> Hello,
>
> this is just my opinion and something to thought about...
>
> I have read about SMS alerting here. I think, from a reliability point of
> view, this kind of alerting, is not stable enough.
> Your designs are based on sending an eMail to an SMS sending system.
> A simple question: How do you get alerts for your eMail system?
> We have implemented this functionality with a simple modem attached to the
> Hobbit system and we dial the SMS provider directly.
> I think, that this is a more reliable solution, if you want to do SMS
> Alerting.
>
> Another option is to give the important guys Blackberry or similar devices
> and let them read the alert via eMail.
> Advantage: they can access internal hobbit systems directly and confirm
> alerts...
>
> As I said... just some thoughts...
>
> mit freundlichen Grüßen - Best regards
> Hälsningar - Met vriendelijke groeten
> Sincères salutations
>
> Oliver Grube
> EU Security&Controls Manager
>
>
> [image: Inactive hide details for "Benjamin P. August"
> <baugust (at) stanford.edu>]"Benjamin P. August" <baugust (at) stanford.edu>
>
>
>
>     *"Benjamin P. August" <baugust (at) stanford.edu>*
>
>             2008-04-11 17:44
>             Please respond to
>             hobbit (at) hswn.dk
>
>
> To
>
> hobbit (at) hswn.dk
> cc
>
>
> Subject
>
> RE: [hobbit] sms alert sample script
> Yes, that's what we did.
>
> ----from hobbit-alerts.cfg----
> $SUPPSMS=SCRIPT /u01/webapps/hobbit/server/ext/smsplus.sh
> [comma-separated list of SMS email addresses] DURATION>6 REPEAT=120
> RECOVERED
> ----
>
>
> --
> --Ben
> Benjamin P. August
> System Administrator - VPUE
> Stanford University
>
>
> Quoting Taylor Lewick <tlewick (at) tradebotsystems.com>:
>
> > I mean, we have a staff of 5 people who I would want to send the alert
> > too on their cell phones.  Can I create a group alias like IT-NOC that
> > would have 5 cell phone numbers to alert to?
> >
> > -----Original Message-----
> > From: Josh Luthman [mailto:josh (at) imaginenetworksllc.com<josh (at) imaginenetworksllc.com>
> ]
> > Sent: Thursday, April 10, 2008 9:09 PM
> > To: hobbit (at) hswn.dk
> > Subject: Re: [hobbit] sms alert sample script
> >
> > 5 lines or an alias?
> >
> >
> >
> > On 4/10/08, Taylor Lewick <tlewick (at) tradebotsystems.com> wrote:
> >> Thanks, I was actually after the smsplus.sh part, hadn't bothered to
> >> check deadcat, I should have done that.  Ben posted the smsplus.sh, so
> >> between the two I think I am good to go.
> >>
> >>
> >>
> >> I believe I can setup macros with the hobbit-alerts.cfg file too.  Can
> >> you set up an alias group so that you can send SMS alerts to multiple
> >> cell phones, i.e. say you want to send it out to 5 phones at once?
> >>
> >>
> >>
> >> Thanks,
> >> Taylor
> >>
> >>
> >>
> >> ________________________________
> >>
> >> From: Josh Luthman [mailto:josh (at) imaginenetworksllc.com<josh (at) imaginenetworksllc.com>
> ]
> >> Sent: Thursday, April 10, 2008 4:28 PM
> >> To: hobbit (at) hswn.dk
> >> Subject: Re: [hobbit] sms alert sample script
> >>
> >>
> >>
> >> HOST=*
> >>   MAIL josh (at) imaginenetworksllc.com COLOR=RED DURATION>15m REPEAT=60
> >> RECOVERED FORMAT=SMS
> >>   #SCRIPT /home/hobbituser/server/ext/smsplus.sh
> >> josh (at) imaginenetworksllc.com DURATION>15m
> >>   #4sms#MAIL 9371231234 (at) txt.att.com COLOR=RED DURATION>15m REPEAT=60
> >> RECOVERED FORMAT=SMS
> >>
> >> This what you're after?
> >>
> >> On Thu, Apr 10, 2008 at 4:46 PM, Taylor Lewick
> >> <tlewick (at) tradebotsystems.com> wrote:
> >>
> >> Can someone provide a sample script they are using to send out SMS
> >> alerts via hobbit.  If you are using add-on tools to do this please
> >> provide which tools you are using.
> >>
> >> Is anyone creating aliases for phone numbers?
> >>
> >>
> >>
> >> Thanks,
> >>
> >> Taylor
> >>
> >>
> >>
> >>
> >>
> >>
> >> --
> >> Josh Luthman
> >> Office: 937-552-2340
> >> Direct: 937-552-2343
> >> 1100 Wayne St
> >> Suite 1337
> >> Troy, OH 45373
> >>
> >> Those who don't understand UNIX are condemned to reinvent it, poorly.
> >> --- Henry Spencer
> >>
> >>
> >
> >
> > --
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> > Those who don't understand UNIX are condemned to reinvent it, poorly.
> > --- Henry Spencer
> >
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