RE: [hobbit] Weird Alerting behavior...bug or expected??

["Trent Melcher" <trent.melcher (at) sitel.com>]

Did you test your configuration as suggested in this reply ?

http://www.hswn.dk/hobbiton/2007/09/msg00333.html


Trent

________________________________________
From: Eric Meddaugh [mailto:etmsys (at) rit.edu] 
Sent: Friday, September 28, 2007 7:14 AM
To: hobbit (at) hswn.dk
Subject: RE: [hobbit] Weird Alerting behavior...bug or expected??

Just checking to see again if anyone has experienced this issue/problem???  I haven't seen anything about it.

Thanks.

---Eric

________________________________________
From: Eric Meddaugh [mailto:etmsys (at) rit.edu] 
Sent: Monday, September 24, 2007 09:18
To: hobbit (at) hswn.dk
Subject: [hobbit] Weird Alerting behavior...bug or expected??



We have the following the the Alerts file:

# on-call page
$TSSSYS_ONCALL_DAY=SCRIPT /home/hobbit/server/ext/qpage.pl tss_sys_oncall COLOR=red REPEAT=10 TIME=W:0800:1700 RECOVERED
$TSSSYS_ONCALL_OFF=SCRIPT /home/hobbit/server/ext/qpage.pl tss_sys_oncall COLOR=red REPEAT=20 TIME=W:1700:0800 RECOVERED
$TSSSYS_ONCALL_END=SCRIPT /home/hobbit/server/ext/qpage.pl tss_sys_oncall COLOR=red REPEAT=20 TIME=06:*:* RECOVERED

$DUPING=%(mxgate)

HOST=$DUPING SERVICE=conn
        $TSSSYS_ONCALL_DAY
        $TSSSYS_ONCALL_OFF
        $TSSSYS_ONCALL_END



We had a host (mxgate03) go down at 3:15am, it sent 1 initial page, but no follow ups.  No repeats.  Does Monday from 12am-8am fall in a "limbo" timeframe where the 2nd rule does not apply since it's not a Weekday after 5pm, but before 8am???   The host was down for over 3 hours without any follow up pages.

Do I need a rule similar to:

$TSSSYS_ONCALL_MON=SCRIPT /home/hobbit/server/ext/qpage.pl tss_sys_oncall COLOR=red REPEAT=10 TIME=1:0000:0800 RECOVERED



The different rules are suppose to repeat 10 minute during business hours, and 20 minutes off-hours.

Any ideas?  Is this a bug or expected behavior? 

Thanks.

---Eric