Re: [hobbit] Email alerts question

[Rich Smrcina <rsmrcina (at) wi.rr.com>]

Does the id appear in the message text?

Q wrote:
> Hello all,
>
>  I am trying to tie my ticketing system into our monitoring process. I 
> am currently having to do this through email. Ideally I would have any 
> alert that self recovers close the open ticket  it created. My problem 
> is as follows:
> When hobbit sends an alert it has an id number in brackets. When hobbit 
> sends a recovery message no alert id is included, so I have no way to 
> reference a recovery with the original alert. Is there any way to have a 
> recovery message include the original alert id? Or some other way of 
> having a simple link between the original message and the recovery email?
>
> Q
>
> To unsubscribe from the hobbit list, send an e-mail to
> hobbit-unsubscribe (at) hswn.dk

--
Rich Smrcina
VM Assist, Inc.
Phone: 414-491-6001
Ans Service:  360-715-2467
rich.smrcina at vmassist.com
http://www.linkedin.com/in/richsmrcina

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