[Xymon] [E] Re: Weird email alerts issue

[Malcolm Hunter]

That's what I meant when I asked if one of the environment variables is not
set.

On Wed, 24 Mar 2021 at 11:29, Neal, Jonathan W via Xymon <xymon at xymon.com>
wrote:

>
>
>
> ---------- Forwarded message ----------
> From: "Neal, Jonathan W" <wes.neal at verizon.com>
> To: Clovis Otteson <clovis at ipost.com>
> Cc: "xymon at xymon.com" <xymon at xymon.com>
> Bcc:
> Date: Wed, 24 Mar 2021 07:29:18 -0400
> Subject: Re: [E] Re: [Xymon] Weird email alerts issue
> It does not, but I did figure out the issue this morning.  Somehow when I
> re-did all the rules I didn't even create an $sms-ems-oncall alias, so that
> is why it was trying to message SERVICE=conn.  Pretty sure it is working as
> intended now.  Thanks for the reply!
>
> On Tue, Mar 23, 2021 at 10:02 AM Clovis Otteson <clovis at ipost.com> wrote:
>
>>
>> > ---------- Forwarded message ----------
>> > From: "Neal, Jonathan W" <wes.neal at verizon.com>
>> > To: "xymon >> xymon at xymon.com" <xymon at xymon.com>
>> > Cc:
>> > Bcc:
>> > Date: Mon, 22 Mar 2021 10:01:15 -0400
>> > Subject: Weird email alerts issue
>> > Running Xymon 4.3.28, have been since release.  I rebuilt my alerts.cfg
>> > file from scratch and I have a weird issue with alerts I can't figure
>> out.
>> >
>> > This seems to be happening on most if not all entries where I have a
>> > SERVICE=conn.  The only thing I really changed on all my entries was a
>> new
>> > mail alias for them, the actual rule itself is the same as before.
>> >
>> > Entry looks like this:
>> >
>> > HOST=$rcontrol
>> >          MAIL $rcontrolmail REPEAT=2h DURATION>10 RECOVERED
>> >          MAIL $rcontrolmail SERVICE=conn DURATION>10 REPEAT=2d
>> >          MAIL $rcontrolpage SERVICE=conn DURATION>10 REPEAT=1h
>> > TIME=W:1300:2200
>> >          MAIL $sms-ems-oncall SERVICE=conn DURATION>10 REPEAT=2d
>> >
>> > I get an alert, it emails the proper people tied to $rcontrolmail, but
>> it
>> > also tries to email SERVICE=conn .
>> >
>> > I can see them in the email log.
>> >
>> > Mon Mar 22 13:47:09 2021 host02.procs (159.98.104.166)
>> SERVICE=conn[1022]
>> > 1616420829 300
>> >
>> > Mon Mar 22 12:59:03 2021 hostlan.disk (199.200.3.170) SERVICE=conn[725]
>> > 1616417943 100
>> >
>> > Anyone got an idea how to troubleshoot this or what might be causing it?
>> >
>> Does the value of $rcontrol or $sms-ems-oncall end with a comma?
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>
>
> --
>
> <http://www.verizon.com>
>
> Wes Neal
> Engineer IV Spec-Ntwk Eng&Ops
> EMS Support
>
> O 8139871162
> wes.neal at verizon.com
>
>
>
> ---------- Forwarded message ----------
> From: "Neal, Jonathan W via Xymon" <xymon at xymon.com>
> To: Clovis Otteson <clovis at ipost.com>
> Cc: "xymon at xymon.com" <xymon at xymon.com>
> Bcc:
> Date: Wed, 24 Mar 2021 07:29:18 -0400
> Subject: Re: [Xymon] [E] Re:  Weird email alerts issue
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