[E] Re: [Xymon] Weird email alerts issue

[Neal, Jonathan W]

Not sure what you mean, I have 100s of rules setup like this they have
always worked.  I want the first line to be working at all times and you
can see if has a different notification alias.
The page alias is the one with a specific time frame.

I don't think this is the issue.

Thanks for the reply though.

On Mon, Mar 22, 2021 at 12:30 PM Malcolm Hunter <malcolm.r.hunter at gmail.com>
wrote:

> SERVICE and TIME need to go on the same line as HOST
>
> e.g.
> HOST=$rcontrol TIME=W:1300:2200 SERVICE=conn DURATION>10
>         MAIL $rcontrolpage REPEAT=1h
>
>
> On Mon, 22 Mar 2021 at 14:09, Neal, Jonathan W via Xymon <xymon at xymon.com>
> wrote:
>
>>
>>
>>
>> ---------- Forwarded message ----------
>> From: "Neal, Jonathan W" <wes.neal at verizon.com>
>> To: "xymon >> xymon at xymon.com" <xymon at xymon.com>
>> Cc:
>> Bcc:
>> Date: Mon, 22 Mar 2021 10:01:15 -0400
>> Subject: Weird email alerts issue
>> Running Xymon 4.3.28, have been since release.  I rebuilt my alerts.cfg
>> file from scratch and I have a weird issue with alerts I can't figure out.
>>
>> This seems to be happening on most if not all entries where I have a
>> SERVICE=conn.  The only thing I really changed on all my entries was a new
>> mail alias for them, the actual rule itself is the same as before.
>>
>> Entry looks like this:
>>
>> HOST=$rcontrol
>>         MAIL $rcontrolmail REPEAT=2h DURATION>10 RECOVERED
>>         MAIL $rcontrolmail SERVICE=conn DURATION>10 REPEAT=2d
>>         MAIL $rcontrolpage SERVICE=conn DURATION>10 REPEAT=1h
>> TIME=W:1300:2200
>>         MAIL $sms-ems-oncall SERVICE=conn DURATION>10 REPEAT=2d
>>
>> I get an alert, it emails the proper people tied to $rcontrolmail, but it
>> also tries to email SERVICE=conn .
>>
>> I can see them in the email log.
>>
>> Mon Mar 22 13:47:09 2021 host02.procs (159.98.104.166) SERVICE=conn[1022]
>> 1616420829 300
>>
>> Mon Mar 22 12:59:03 2021 hostlan.disk (199.200.3.170) SERVICE=conn[725]
>> 1616417943 100
>>
>> Anyone got an idea how to troubleshoot this or what might be causing it?
>>
>>
>>
>> ---------- Forwarded message ----------
>> From: "Neal, Jonathan W via Xymon" <xymon at xymon.com>
>> To: "xymon >> xymon at xymon.com" <xymon at xymon.com>
>> Cc:
>> Bcc:
>> Date: Mon, 22 Mar 2021 10:01:15 -0400
>> Subject: [Xymon] Weird email alerts issue
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>>
>

-- 

<http://www.verizon.com>

Wes Neal
Engineer IV Spec-Ntwk Eng&Ops
EMS Support

O 8139871162
wes.neal at verizon.com
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