[Xymon] ackloledge or disable

[John Thurston]

On 3/26/2014 3:26 AM, Christian wrote:
> Hi all.
>
> My monitoring shows me some alarms that I cannot correct just now.
> Should I "acknoledge" them (and still see a red light in my report), or
> "disable" them (and stop seeing something is wrong)? What differences do
> you see between those 2? In which cases do you use one or the other one?

I use 'disable' when I want the test results (whatever they are) to be 
hidden. I use 'ack' when I want the alarm condition to still display but 
not to generate any automated alerts.

If a hub router has failed, I will 'ack' the alarm so others can see why 
every server in a city is now inaccessible. If a service on a customer's 
server has failed, I'll 'disable' the alarm once they have been informed 
of the problem.

-- 
    Do things because you should, not just because you can.

John Thurston    907-465-8591
John.Thurston at alaska.gov
Enterprise Technology Services
Department of Administration
State of Alaska