[Xymon] email acks

[Root, Paul]

We found our problem.  One of our engineers mailbox filled up, and Exchange is sending a non-deliverable message back.

We made a quick edit of the promailrc file and drop those messages, and out of office messages. And while we were at it, we made a file of allowed ackers and made that a rule. Should have done that from the start.

Paul.

Paul Root    - Senior Engineer
Managed Services Systems - CenturyLink



> -----Original Message-----
> From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On
> Behalf Of Johan Sjöberg
> Sent: Thursday, May 24, 2012 9:20 AM
> To: 'xymon at xymon.com'
> Subject: Re: [Xymon] email acks
>
> We are using one MAIL line for all staff (group address) and the mail
> acks show up with the correct e-mail address in the ack history. So you
> shouldn't need to have one line for each recipient.
> Maybe there is something wrong in the logic that hands the mail over to
> the mailack command?
>
> /Johan
>
> > -----Original Message-----
> > From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com]
> > On Behalf Of Josh Luthman
> > Sent: den 24 maj 2012 15:53
> > To: Root, Paul
> > Cc: xymon at xymon.com
> > Subject: Re: [Xymon] email acks
> >
> > Not certain, but I think if you do a different alert it will send a
> different ack
> > code per email address (fuzzy on the details, it's been some time
> since I read
> > that).
> >
> > HOST=*.com
> >   MAIL user1 at telco.com
> >   MAIL user2 at telco.com
> >
> > So user1 gets one code and user2 gets another, depending on the ack
> code is
> > who ack'ed it.
> >
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> >
> > On Thu, May 24, 2012 at 9:48 AM, Root, Paul
> <Paul.Root at centurylink.com>
> > wrote:
> > > I recently implemented acknowledgements via email. Today we notice
> that
> > the ack is by postmaster. I'm not thrilled by that. Did I set
> something up
> > wrong? Is there a way to get the actual email address of the ack'er
> in the
> > acknowledgement?
> > >
> > >
> > > Paul Root    - Senior Engineer
> > > Managed Services Systems - CenturyLink
> > >
> > >
> > >
> > >
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>
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This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly
prohibited and may be unlawful.  If you have received this communication
in error, please immediately notify the sender by reply e-mail and destroy
all copies of the communication and any attachments.