[Xymon] How To or RFE - documenting each alert?

[Larry Barber]

You can use the "--docurl" feature of the xymongen program to link to a
unique documentation page for each server. On this page you have
instructions for each test (or links to separate documents). I use this to
provide instructions to our Service Desk to tell them who to call for a
given alert, but you could just as easily use it for instructions on how to
resolve alerts.

Thanks,
Larry Barber


On Tue, May 8, 2012 at 9:13 AM, Nordquist, Daniel <
Daniel.Nordquist at orlandohealth.com> wrote:

> I don't know how you would show each alert scenario on the test web page,
> but you could use an email alert with a script to send specific information
> depending on the server and/or test that is in an alert state.  And you
> could also use the Notes folder for each server to create a list of
> scenarios and resolutions.  That, at least would be clickable from the web
> page.
>
>
> Dan Nordquist
> IS Systems Support
>
> Orlando Health
> orlandohealth.com
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>
> -----Original Message-----
> From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf
> Of Elizabeth Schwartz
> Sent: Tuesday, May 08, 2012 9:26 AM
> To: xymon at xymon.com
> Subject: [Xymon] How To or RFE - documenting each alert?
>
> As our environment becomes more complex, our NOC folks are asking that
> we find a way to document *each* alert. On the built in tests, there's
> a place in Xymon to put one piece of documentation for our entire
> enterprise- for example, I can add a link to the "http" dot in
> columndoc.csv that points to our doc wiki , and there's a way to put
> in documentation linked to the host name - but what we desperately
> need is a way to document *each* host-test pair.
>
> What we want is to be able to click on a red dot in the All Non-Green
> view, and see a link showing how to resolve that alert. Clicking on a
> red dot for host1 http red alert should show the link for how to
> resolve a host1 http alert, and clicking the red dot for host2 http
> should show a link for how to handle host2 http. Different server's
> http alerts require different NOC actions.
>
> Is there a way anyone can think of to do this?
> Does anyone else see a need for this?
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