[Xymon] Acknowledge issue continues with xymon 4.3.2

[Clark, Sean]

$BB $BBPAGE \"xymondack $NUMBER $DELAY $MESSAGE\"";


From a script


Where $BB is

/sw/libexec/hobbit/client/bin]./bb --version Hobbit version 4.2.0



BBPAGE is my xymond display running 4.2.3

$NUMBER is the cookie, obtained by using that same hobbit client to run
"hobbitdboard
fields=hostname,testname,color,acktime,disabletime,cookie,ackmsg,dismsg,las
tchange"

$DELAY is typically 120, but setable

$MESSAGE is just text



--

Sean Clark
Sr. Engineer, Software
ATG Network Operations & Planning Integrated Regional OSS
<http://www.twcable.com/DepartmentOverview/AdvancedTechnologyGroup/ATG/NOP/
OSS/Network.aspx>
sean.clark at twcable.com  <mailto:sean.clark at twcable.com> devaudio
<aim://devaudio>  <mailto:sean.clark at twcable.com>
Office: (315) 362-3973 cell: (315) 415-2816






On 4/7/11 9:36 AM, "henrik at hswn.dk" <henrik at hswn.dk> wrote:

>On Thu, 7 Apr 2011 09:16:01 -0400, "Clark, Sean" <sean.clark at twcable.com>
>wrote:
>> I'm not expecting some sort of magic patch to fix this tomorrow, I am
>just
>> looking for some direction to take
>>
>> So far, I haven't even had an acknowledgement that anyone's read this,
>> other than people who have the same problem as me, whose prescribed
>> options are "fix the problem you can't ack faster."
>
>I've seen your messages, but haven't had a chance to dig into the code to
>see where the problem is.
>
>> I'll list things that I have changed from the stock xymon settings in
>the
>> hopes that Henrik or someone else can say "if you change that, you need
>to
>> change this or you will most likely have your shm and chk files
>corrupted"
>
>I don't see any config changes you've done that would explain this.
>
>
>>>Every 4 days, almost exactly, I start losing the ability to acknowledge
>>>some alerts.
>>>As time progresses, it gets worse and worse ­ at first it's random, some
>>>can be acknowledged, some can't
>>>Then, more and more can not be acknowledged
>
>>>2011-04-05 05:23:09 Cookie 115771 not found, dropping ack
>>>2011-04-05 05:23:09 Cookie 54483 not found, dropping ack
>
>How do you ack an event ? Are you using the "Acknowledge alert" webpage
>with the "--no-pin" option (default), or is it ack via email or ... ?
>
>
>Regards,
>Henrik
>


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