Old acknowledgements
Everett, Vernon
Vernon.Everett at woodside.com.au
Thu Oct 9 04:57:41 CEST 2008
Hi all
Is there a way to see old acknowledgements?
Example:
A disk fails on a raid array. Raid test goes red.
Admin1 acknowledges alert - logs call with disk vendor - vendor says replacemnt arriving in 10 hours.
Admin1 updates alert with vendor Call number, sets alert ot 24 hours.
24 hours go by, disk not replaced yet, alert back to red, acknowledgemnt is gone.
Admin2 needs to know what Admin1 did.
Is there a way to see the info typed into the acknowledgement once they have expired?
Regards
Vernon
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