Mail formats for alerts

[Kauffman, Tom]

I did my own mashup - we have a number of tests we've written that generate many lines of status, most of which won't make it to any kind of pager or phone.
The key chunk in my routine is the following two lines:

# cut the message down to 150 characters (allows spatch room for
# a security code on echelon pages

TEXT=`echo "${BBALPHAMSG}" | grep "&red"`
TEXTP=`echo "!BB ! - ${BBHOSTSVC} [${ACKCODE}] $FIXED- ${TEXT}" | paste -sd" " |  cut -c 1-150`

And we have an explicit rule for the support group - if you get paged on one of these multi-test tests, you get to fix ALL the errors reported, not just the one in the page.

Tom

________________________________
From: Ward, Martin [mailto:Martin.Ward at colt.net]
Sent: Tuesday, July 01, 2008 4:52 AM
To: hobbit at hswn.dk
Subject: [hobbit] Mail formats for alerts


Hi all,

Having got the alerts working, I have been looking at the mail formats available. Since I will be configuring my alerts to use email I have not examined the script or SMS versions yet.

The default TEXT format sends an email with all the info I need in it, but the errors at the top look like this:

red Tue Jul  1 03:32:23 BST 2008 - Processes NOT ok
&green /opt/InfoVista/Agent/jre/bin/java (found 1, req. between 1 and 1) &green /opt/InfoVista/Agent/bin/wrapper (found 1, req. between 1 and 1) &green /opt/InfoVista/VistaMart/bin/vmnotifier.sh (found 1, req. between 1 and 1) &red tnslsnr (found 2, req. between 1 and 1) &green oracleIVDB (found 25, req. between 1 and 99) &green ora_lgwr_IVDB (found 1, req. between 1 and 99)

I get an alert on the first line and all the monitored processes on the second, so I have to pick and choose to find the one that's a problem (tnslsnr in this case). Being lazy<bs><bs><bs><bs> someone who wants to use technology to help them I would like any/all of the following:

1. Have the HTML page emailed to me in MIME format, so I can view it even if I don't have a permanent internet connection (format=HTML?)

2. Have the alert highlighted in the colour for their status, so at least I can see the error line quickly (format=MIME?)

3. Have the alerts displayed on per line, so at least I can more easily spot the alert text. Henrik, is this possible to do? Have you already done/planned this in the next version? I'm willing to have a poke at it myself but it may take some time.

I am currently thinking that maybe I will need to write a script that will parse the data and generate a MIME-format email along the lines of 2. above... unless someone has already done this?

What thoughts have you all?

|\/|artin

--
Martin Ward
Network Systems Operations Specialist
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