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<title>Mail formats for alerts</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I did my own mashup – we have a
number of tests we’ve written that generate many lines of status, most of
which won’t make it to any kind of pager or phone.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The key chunk in my routine is the
following two lines:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'># cut the message down to 150 characters
(allows spatch room for<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'># a security code on echelon pages<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>TEXT=`echo "${BBALPHAMSG}" |
grep "&red"`<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>TEXTP=`echo "!BB ! - ${BBHOSTSVC}
[${ACKCODE}] $FIXED- ${TEXT}" | paste -sd" " | cut -c
1-150`<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>And we have an explicit rule for the
support group – if you get paged on one of these multi-test tests, you
get to fix ALL the errors reported, not just the one in the page.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tom<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Ward, Martin
[mailto:Martin.Ward@colt.net] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, July 01, 2008 4:52
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">hobbit@hswn.dk</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [hobbit] Mail formats for
alerts</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi
all,</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Having
got the alerts working, I have been looking at the mail formats available.
Since I will be configuring my alerts to use email I have not examined the
script or SMS versions yet.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>The
default TEXT format sends an email with all the info I need in it, but the
errors at the top look like this:</span></font> <o:p></o:p></p>
<p><font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:
"Courier New"'>red Tue Jul 1 03:32:23 BST 2008 - Processes NOT ok</span></font>
<br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>&green
/opt/InfoVista/Agent/jre/bin/java (found 1, req. between 1 and 1) &green
/opt/InfoVista/Agent/bin/wrapper (found 1, req. between 1 and 1) &green
/opt/InfoVista/VistaMart/bin/vmnotifier.sh (found 1, req. between 1 and 1)
&red tnslsnr (found 2, req. between 1 and 1) &green oracleIVDB (found
25, req. between 1 and 99) &green ora_lgwr_IVDB (found 1, req. between 1
and 99)</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
get an alert on the first line and all the monitored processes on the second,
so I have to pick and choose to find the one that's a problem (tnslsnr in this
case). Being lazy<bs><bs><bs><bs> someone who wants to
use technology to help them I would like any/all of the following:</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>1.
Have the HTML page emailed to me in MIME format, so I can view it even if I
don't have a permanent internet connection (format=HTML?)</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>2.
Have the alert highlighted in the colour for their status, so at least I can
see the error line quickly (format=MIME?)</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>3.
Have the alerts displayed on per line, so at least I can more easily spot the
alert text. Henrik, is this possible to do? Have you already done/planned this
in the next version? I'm willing to have a poke at it myself but it may take
some time.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
am currently thinking that maybe I will need to write a script that will parse
the data and generate a MIME-format email along the lines of 2. above…
unless someone has already done this?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>What
thoughts have you all?</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>|\/|artin</span></font>
<o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>-- </span></font><br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Martin
Ward</span></font> <br>
<b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Network Systems Operations Specialist</span></font></b> <br>
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