[hobbit] Henrik

[Christopher T. Beers]

Not that I am jumping on the bandwagon, but Henrick's work on this project 
shows true dedication to great software.  I can tell you hundred of stories 
about commmercial support verses open source support - you always win when 
you talk to people that have a genuine interest in fixing your problem (and 
that is not the commercial side)

Great work!!

Chris

--On July 14, 2005 9:10:53 AM +0800 Vernon Everett 
<v.everett at afgonline.com.au> wrote:

| Ladies and Gentlemen of the list
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| I would like to take a moment to publicly thank Henrik for his time.
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| Not only did Henrik write an amazing tool, but he released it as open
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| source, allowing all of us to benefit from his effort.
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| Henrik didn't ask for anything in return.
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| I work for a financial company. Their philosophy is, if it's free, it
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| must be worth exactly what we paid for it.
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| I proved them wrong. I showed them Hobbit is fantastic application which
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| has, in the past 3 months, proven itself over and over.
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| But then at the end of last month, Hobbit had a serious problem. My
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| colleagues laughed.
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| "You running open source. Let's see where you get your support from."
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| I mailed this list, and Henrik jumped into action.
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| We discussed it on the list for a while, then took it offline.
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| Later, we were joined offline by Stefan Loos.
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| Henrik wrote new versions. Inserted more logging. Analysed data we sent
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| him. Debugged his code. Wrote new versions again.
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| We did rebuilds, monitored problems, gathered logs, collected data, and
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| made it all available to Henrik.
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| Eventually, Henrik mailed us a final new hobbitd.c and asked us to
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| rebuild the application.
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| Touch wood, but so far (48 hours later) everything looks good.
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| People, Henrik worked hard on this bug. 12 days, for no reward.
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| He had no problem with his Hobbit, and no incentive to fix ours, except
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| for a commitment to the open source community, and to us.
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| We are not entitled to Henrik's software, bug fixes, support, time or
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| advice.
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| It is something Henrik gives us of his own free will, and for that I am
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| most grateful.
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| Henrik, thank-you.
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| Regards
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|     Vernon
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