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RE: [hobbit] Remedy Ticketing

Hi, Matthew



I used to be able to open remedy ticket when alert (conn) occurs on a bb test server.
Your enhancement is very useful to allow one open remedy ticket from hobbit web page.

Would you like to contribute your work on hobbit wiki docs ?

http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit/Administration_Guide#Hobbit_and_Rememdy_Ticket_System


T.J. Yang




From: "Epp, Matthew Contractor PEO EIS AKO" <matthew.epp (at) us.army.mil>
Reply-To: hobbit (at) hswn.dk
To: "'hobbit (at) hswn.dk'" <hobbit (at) hswn.dk>
Subject: [hobbit] Remedy Ticketing
Date: Thu, 24 Aug 2006 17:11:51 -0400

I have an existing Remedy ticket generation system for Big Brother that I'm
trying to convert to Hobbit. Basically, I had added some code to dohostsvc.c
for an additional button next to HISTORY:



sprintf(dataline,"<td><FORM ACTION=\"%s/bb-ticket.sh\"><INPUT TYPE=SUBMIT
VALUE=\"Open Ticket\"><INPUT TYPE=HIDDEN NAME=\"ACKFILE\"
VALUE=\"%s\"><INPUT TYPE=HIDDEN NAME=\"TIMEBUF\"
VALUE=\"%s\"></FORM></td>\n",cgibinurl,filename,logtime);

                strcat(hostsvcdata,dataline);



This passed the form data to a shell cgi script, and from there I was able
to grab whatever data I needed from the history logs. If someone even wanted
to open a ticket on a historical event, they could, because the TIMEBUF
always pointed to the correct event log.



Now, I see the part in htmllog.c that creates the historybutton(), but I
can't see where I might be able to grab the TIMEBUF from. I tried an
xgetenv("TIMEBUF") but no luck. Any other way I can get the timestamp?