[E] Re: [Xymon] Weird email alerts issue

[Neal, Jonathan W]

It does not, but I did figure out the issue this morning.  Somehow when I
re-did all the rules I didn't even create an $sms-ems-oncall alias, so that
is why it was trying to message SERVICE=conn.  Pretty sure it is working as
intended now.  Thanks for the reply!

On Tue, Mar 23, 2021 at 10:02 AM Clovis Otteson <clovis at ipost.com> wrote:

>
> > ---------- Forwarded message ----------
> > From: "Neal, Jonathan W" <wes.neal at verizon.com>
> > To: "xymon >> xymon at xymon.com" <xymon at xymon.com>
> > Cc:
> > Bcc:
> > Date: Mon, 22 Mar 2021 10:01:15 -0400
> > Subject: Weird email alerts issue
> > Running Xymon 4.3.28, have been since release.  I rebuilt my alerts.cfg
> > file from scratch and I have a weird issue with alerts I can't figure
> out.
> >
> > This seems to be happening on most if not all entries where I have a
> > SERVICE=conn.  The only thing I really changed on all my entries was a
> new
> > mail alias for them, the actual rule itself is the same as before.
> >
> > Entry looks like this:
> >
> > HOST=$rcontrol
> >          MAIL $rcontrolmail REPEAT=2h DURATION>10 RECOVERED
> >          MAIL $rcontrolmail SERVICE=conn DURATION>10 REPEAT=2d
> >          MAIL $rcontrolpage SERVICE=conn DURATION>10 REPEAT=1h
> > TIME=W:1300:2200
> >          MAIL $sms-ems-oncall SERVICE=conn DURATION>10 REPEAT=2d
> >
> > I get an alert, it emails the proper people tied to $rcontrolmail, but it
> > also tries to email SERVICE=conn .
> >
> > I can see them in the email log.
> >
> > Mon Mar 22 13:47:09 2021 host02.procs (159.98.104.166) SERVICE=conn[1022]
> > 1616420829 300
> >
> > Mon Mar 22 12:59:03 2021 hostlan.disk (199.200.3.170) SERVICE=conn[725]
> > 1616417943 100
> >
> > Anyone got an idea how to troubleshoot this or what might be causing it?
> >
> Does the value of $rcontrol or $sms-ems-oncall end with a comma?
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-- 

<http://www.verizon.com>

Wes Neal
Engineer IV Spec-Ntwk Eng&Ops
EMS Support

O 8139871162
wes.neal at verizon.com
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