[Xymon] missing information

[Nguyen, ThanNhi]

Hello John,

Thank you for your response.

>
>>
>>     Are the same columns missing for each of the broken hosts?  Yes
>>
>
> Notice that host-2 and host-5 in your screen shot are showing 'purple' for
> everything other than 'conn'. This indicates the client software on each of
> them is not reporting in to the xymon server. If those clients aren't
> reporting in, it isn't surprising the other columns are empty.  They
> turned purple because the system couldn't locate a few files on the client
> server. When I drilled down, those turned purple came from Xymon.
>
> But you don't describe how you expect the missing columns to be populated.
> Are those columns being populated by messages sent by your clients, or are
> they being populated by server-side analysis or tests?  I checked the
> columns for host #4, everything came from the host, except columns *conn,
> info, and trends*.
>
> It may be the test results are being generated and not sent. It may be the
> results are being generated and sent, but not matched to a host and
> displayed. It may even be the results aren't even being generated. We still
> need more information about your architecture.
>
> If I had to throw a dart at the wall, my hypothesis is your test results
> are being submitted to the xymon server under a short hostname, while your
> clients are listed in hosts.cfg with a fully-qualified hostname. This is
> only one of many possible reasons, and is based on many unsubstantiated
> assumptions. I wouldn't even test this hypothesis without first knowing
> more about where the the missing messages originate. I know some folks
> prefer a more iterative approach to problem solving than I, so there's my
> wild guess.  I looked at the file bbwin.cfg on the host, but couldn't
> find the name reference of the host.  Where can I find that information?
>
>     Do the absent columns appear for other hosts?  Yes
>>
>
> Do you expect all of the missing columns to be populated for all hosts in
> that display group, or only some of the columns on some of the hosts?  I
> expect all of the missing columns to be populated for all hosts in the
> display group.
>
>
>>     Have you confirmed these hosts are not in a "group-only" display
>>     group?  How do I check this?
>>
>
> I doubt this is the case as your screen shot shows all the hosts in one
> display group. But to check, look in hosts.cfg and look for 'group-only'
> where you would otherwise see 'group'.
>
> --
>    Do things because you should, not just because you can.
>
> John Thurston    907-465-8591
> John.Thurston at alaska.gov
> Department of Administration
> State of Alaska
> _______________________________________________
> Xymon mailing list
> Xymon at xymon.com
> http://lists.xymon.com/mailman/listinfo/xymon
>

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