[Xymon] How To or RFE - documenting each alert?

[cleaver at terabithia.org]

> As our environment becomes more complex, our NOC folks are asking that
> we find a way to document *each* alert. On the built in tests, there's
> a place in Xymon to put one piece of documentation for our entire
> enterprise- for example, I can add a link to the "http" dot in
> columndoc.csv that points to our doc wiki , and there's a way to put
> in documentation linked to the host name - but what we desperately
> need is a way to document *each* host-test pair.
>
> What we want is to be able to click on a red dot in the All Non-Green
> view, and see a link showing how to resolve that alert. Clicking on a
> red dot for host1 http red alert should show the link for how to
> resolve a host1 http alert, and clicking the red dot for host2 http
> should show a link for how to handle host2 http. Different server's
> http alerts require different NOC actions.
>
> Is there a way anyone can think of to do this?
> Does anyone else see a need for this?


In a previous position, the NOC had their Runbook operating completely out
of a Wiki...

The easiest solution seemed to be editing the hostsvc template files to
include a link to an external page at the top of every hostsvc report.
HOST, SVC, COLOR, etc are all available to you in the form of xymon
environment variables.

HTH,

-jc