[Xymon] How To or RFE - documenting each alert?

[FORD Alan]

Ok here is a roundabout way to do it.
Have the alert call a custom script. instead of sending an email it sends a new status to a "resolution" page the contents would be the link to your fix. You could use a temporary client name like fix.server.test when the status of the original test goes green get the alert to do a "drop fix.server.test" again by a custom script...

Sent from my iPhone

On 08/05/2012, at 11:32 PM, "Elizabeth Schwartz" <betsy.schwartz at gmail.com> wrote:

> As our environment becomes more complex, our NOC folks are asking that
> we find a way to document *each* alert. On the built in tests, there's
> a place in Xymon to put one piece of documentation for our entire
> enterprise- for example, I can add a link to the "http" dot in
> columndoc.csv that points to our doc wiki , and there's a way to put
> in documentation linked to the host name - but what we desperately
> need is a way to document *each* host-test pair.
> 
> What we want is to be able to click on a red dot in the All Non-Green
> view, and see a link showing how to resolve that alert. Clicking on a
> red dot for host1 http red alert should show the link for how to
> resolve a host1 http alert, and clicking the red dot for host2 http
> should show a link for how to handle host2 http. Different server's
> http alerts require different NOC actions.
> 
> Is there a way anyone can think of to do this?
> Does anyone else see a need for this?
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