[hobbit] Sorry... I had to vent

[Maik Heinelt]

Well, you all also shouldn't forget, that there are a lot of people, who 
are not that firm in English.
Even me!!
I also asked some maybe stupid questions to the mailing-list, but 
sometimes, it is just easier to understand, if someone
explain details to a foreigner as reading the manual. Not everyone 
understand english really good, even if he is a programmer or 
administrator. I see that every day in my office!

At last, everyone is/was a newbie and such mailing-lists, or forums, 
where you just get a stupid or arrogant  answer, doesn't
make really sense. If a guy is professional, he/she shouldn't look down 
to a newbie or other guys who haven't the same experiences. Everyone can 
learn from other people and even this pro guy will be a stupid asking 
beginner in other topics.

Maik

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On 2010/03/24 10:16, Jerald Sheets wrote:
> Does anyone at all RTFM any more?
>
> We have wikis, docs, a several-year mailing list archive, three wonderful software and addon repositories.
>
> Still, we have questions that are in the man pages on the freaking Xymon menu and even in their own separate page on the Xymon help menu in the installation itself.
>
> This group exists to help when you've reached a level of proficiency, and thing that aren't clearly spelled out in the docs are not working as expected, or there are little "gotchas" that you might need help with that we've all been through.
>
> True, I'm the first person to grump at someone when they don't receive a newcomer in a friendly manner, but coming on here and asking questions that are clearly laid out in the docs is just plain lazy.
>
> I wouldn't even let my teenagers get away with that.
>
>
> Guys, if you have questions there is no one more ready than I to help you trudge through a problem.  But when you don't so much as get into the docs and ferret out the basic functionality of the software, you really make it hard to even want to help you.
>
> On your Xymon install:  just mouse over the "Help" menu, and all your basic answers will be there.  If you get into a hairy spot, bring it here and we can ll puzzle over it together.
>
>
> (sorry... I had three separate people ask precisely the kind of question that showed they didn't want to do the basic footwork necessary to make their app work, and expected suppor to just do it all for them.  They wouldn't even read the manual it took me weeks to put together and post on the company intranet.)
>
> I actually heard the words today "I don't want to read that book" (22 pages, mind you) "I just want you to make it work."
>
> It's a statistical package...  you actually have to know basic statistics.  They don't.
>
> UGH!
>
> Sorry again.  A real RTFM moment for me.
>
>
> --j
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>
>
>    
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