[xymon] Xymon Integration with Remedy Ticketing system

[Harold J. Ballinger]

We entertained the thought of this years ago and even tested it out for a month or two. We found that it is better to have the alerts emailed to our entire IT group and then have the person "on call" that week determine whether or not it should be forwarded along to the helpdesk as an actual ticket. There are just too many situations that could cause a flood of unnecessary helpdesk tickets.


-
 
Harold Ballinger
IT Manager
Heritage Healthcare, Inc. 
 (888) 335-2620  | helpdesk
 (864) 244-3626  | office
 (864) 244-3093  | fax

Visit our website: www.heritage-healthcare.com 



-----Original Message-----
From: Rob McBroom [mailto:mailinglist0 at skurfer.com] 
Sent: Friday, August 27, 2010 9:39 AM
To: xymon at xymon.com
Subject: Re: [xymon] Xymon Integration with Remedy Ticketing system

On Aug 27, 2010, at 9:20 AM, Larry Barber wrote:

> I looked into it, but the Remedy API is so abstract that you have to be a Remedy expert to use it. They don't have functions with names like "createTicket" all of their functions names are expressed in terms of the Remedy data schema. It would take a good deal of study to be able to link Xymon with Remedy.


We used Perl scripts to submit new tickets all the time at my last job. Seems like it would be pretty easy to integrate that into either a custom monitoring script or an alert script (for test that are already defined).

(Also, I would kill myself if every Xymon alert generated a ticket that I had to "resolve".)

-- 
Rob McBroom
<http://www.skurfer.com/>

It's not that I think guns, drugs, prostitution, swimming, eating and reading should be legal. It's just that no one on Earth has the authority to make them illegal.


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