How to get reports of acks??

[Husemann, Harald]

Hi,

in our datacenter, the operators are responsible for acknowledging every 
alert after they've informed the second level staff about it.
To track this, we'd like to have the acks in the event log report, 
together with the other events - the best solution would be to see any 
transition from one status to another in the event view, i. e.:

- Ack's
- Changes in the icon from the smileys to the others (e.g. exclamation 
mark for warnings), to signal long-lasting, unacknowledged alarms

The first should not be very complicated, so, I hope someone did it 
before, :-).
The second point is a bit more tricky, I think...

Thanks,

hh
-- 
Harald Husemann
Netzwerk- und Systemadministrator
Operation Management Center (OMC)
MATERNA GmbH
Information & Communications

Westfalendamm 98
44141 Dortmund

Geschäftsführer: Dr. Winfried Materna, Helmut an de Meulen, Ralph Hartwig
Amtsgericht Dortmund HRB 5839

Tel: +49 231 9505 222
Fax: +49 231 9505 100
www.annyway.com <http://www.annyway.com/>
www.materna.com <http://www.materna.com/>