Email alerts question

[Q]

Hello all,

  I am trying to tie my ticketing system into our monitoring process. I 
am currently having to do this through email. Ideally I would have any 
alert that self recovers close the open ticket  it created. My problem 
is as follows:
When hobbit sends an alert it has an id number in brackets. When hobbit 
sends a recovery message no alert id is included, so I have no way to 
reference a recovery with the original alert. Is there any way to have a 
recovery message include the original alert id? Or some other way of 
having a simple link between the original message and the recovery email?

Q