[hobbit] Informal survey about commercial support for Hobbit

[Johann Eggers]

> -----Original Message-----
> From: T.J. Yang [mailto:tj_yang at hotmail.com]
> Sent: Freitag, 22. September 2006 12:25
> To: hobbit at hswn.dk
> Subject: Re: [hobbit] Informal survey about commercial support for Hobbit
> 
> >----- Original Message -----
> >From: "Johann Eggers" <Johann.Eggers at teleatlas.com>
> >To: <hobbit at hswn.dk>
> >Sent: Thursday, September 21, 2006 6:19 AM
> >Subject: [hobbit] Informal survey about commercial support for Hobbit
> >
> >
> >
> >Hi Henrik
> >
> <snip>
> >
> >Sorry again for bothering the other...
> 
> To me, this is informational message.
> 
> <snip>
> 
> >We are currently busy to set up a "Global Monitoring" project in which
> >we are now in the phase to decide which way to go:
> >
> >1. use Open source tools (Hobbit, bigbrother (not really open source),
> >Nagios
> >
> >2. Outsourcing the whole monitoring/alarming to an external provider
> >
> >3. Use Enterprise class systems (Tivoli, MicroMuse, CA, HP Openview...)
> >
> >After our last discussion it's getting clear that we will recommend
> >using an Open source tool, preferably Hobbit, as the 1. option to the
> >management.
> >There are a couple of reasons for that, I guess you should best know it
> >:)
> 
> 
> So looks like you guys came to conclusion of selecting Hobbit by
> discussions, correct ?

Not only by discussion...

We started by documenting the current AS-IS state of all the different monitoring systems/tools in use within our company. 

Every location/group had her "own" way of monitoring. But because we are in a growing phase our IT has been put on a Global basis. Therefor we need a common monitoring environment to be able to report the same KPI's, watch the same SLA's and very important, to give remote support 24 x 7 by "Following-the-sun"

It was a really hard piece of work to get all the pieces together. What is currently monitored? What has to be monitored in the future? How works the alarm escalation ... ?

Even harder was to get the quotes from the "big" vendors (HP, IBM, CA...)

After compiling all together it became clear, that we really have no desire to spend 150k€ on a piece of software that does 20% of what you want, with a 30k€/year maintenance fee..Ouch

So we looked closer to the open source products.
Our decision to implement Hobbit, at least as an interim solution, was based on the fact that we already have bigbrother systems running at two locations.

Why shouldn't we use the exisitng knowledge? (and by the way they are working very well!)

If we can get commercial support for hobbit we will probably go with it.

Johann

> Is there a requirement analysis document that can be shared ?
> 
> I really like to see how Hobbit compare to Tivoli,CA .. enterprise class
> systems.
> Management would like to see unbiased review of monitoring systems.
> 
> I made an attempt to do some comparison but turn out I don't have enough
> time and knowledge
> to do a fair comparsion.
> 
> http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit/User_Guide#Syst
> em_Monitoring_Software_Comparison
> 
> Is there a third-party that can spent time on doing this task ?
> 
> Regards