[hobbit] Informal survey about commercial support for Hobbit

[Johann Eggers]

Hi Henrik

I have received no reply to my private messages to you sent out on
19.09.2006 (some sort of filter?), so apologies to the list.

Therefor I've attached it to this mail and send it through the list.

Sorry again for bothering the other...

Thanks
Johann

-----Original Message-----
From: Johann Eggers 
Sent: Dienstag, 19. September 2006 16:25
To: 'henrik at hswn.dk'
Subject: RE: [hobbit] Informal survey about commercial support for
Hobbit

Hi Henrik,

It's a couple of days ago that you started the "Informal survey about
commercial support for Hobbit". 

We are currently busy to set up a "Global Monitoring" project in which
we are now in the phase to decide which way to go:

1. use Open source tools (Hobbit, bigbrother (not really open source),
Nagios

2. Outsourcing the whole monitoring/alarming to an external provider

3. Use Enterprise class systems (Tivoli, MicroMuse, CA, HP Openview...)

After our last discussion it's getting clear that we will recommend
using an Open source tool, preferably Hobbit, as the 1. option to the
management.

There are a couple of reasons for that, I guess you should best know it
:)

One concern from the team members was the lack of commercial support for
Hobbit, because the management often prefers solutions providing
commercial support.

We would most likely be interested an a reasonably priced annual fee for
the opportunity to get either custom modifications to hobbit or
consultation and assistance in implementing custom tests. 

I guess this would be best done by direct email support with a fixed
response time (to be discussed).

What are your thoughts/plans to offer this kind of commercial support?

Looking forward to hear from you

Best Regards

Johann



-----Original Message-----
From: Henrik Stoerner [mailto:henrik at hswn.dk] 
Sent: Donnerstag, 24. August 2006 17:19
To: hobbit at hswn.dk
Subject: [hobbit] Informal survey about commercial support for Hobbit

I've had a couple of enquiries about providing commercial support
for Hobbit. In essence they need a guaranteed response to e-mail
support queries, as a supplement to the mailing list where mails
do get answered, but not always within a day or two.

Making money off Hobbit never was my intention, but being paid for
doing what is really a hobby for me does seem attractive.

So this is just an informal survey: 

* Would you be interested in paying for Hobbit support? 
* What kind of support do you need? E-mail for solving problems,
  custom feature developments, or ... ?
* What response-time requirements do you have? Since I'm in Europe
  and a lot of the Hobbit users are in the US or Australia, I have
  a problem with same-day response guarantees.
* How much are you willing to spend on it ?

Feel free to respond here on the list, or to me directly.

Just to avoid raising any panic, let me emphasize that this will NOT
in any way stop or detract from the support I offer here on the 
mailing list. I think the mailing list will always be the primary 
support channel, and a place for discussing Hobbit developments,
beta versions and all the other related issues. It's just that some
companies feel more comfortable using software when there is a
"normal" support contract.


Regards,
Henrik


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