[hobbit] purple page grouping & alert acknowledgment
Tom Georgoulias
tgeorgoulias at nandomedia.com
Tue Mar 1 22:24:55 CET 2005
Henrik Stoerner wrote:
> It's the program that generates the status message, that also
> determines how long it is valid. So this is something you set on each
> BB client or extension script.
OK, that is different than BB, which only needed to have the PURPLEDELAY
set on the server side, in bbdef-server.sh.
> In such cases there is little Hobbit can do. When you ack an alert,
> you take over the responsibility for that status for the time the ack
> is valid. If you "fix" something without checking that it actually did
> solve the problem, you're asking for trouble.
I've been thinking about this a bit and I cannot see a clean, easy way
to solve it either. Having an ack clear each time the status changes
could be rather annoying, and a complicated set of if/then conditions is
bad too. So I've voting for leaving it as is for now. I trust our team
to do the right thing and we generally strive to keep things in the
green anyway. :)
> If you really want it, it's not a big problem to implement an
> "de-acknowledge" function. It might even be worthwhile for reporting
> purposes, to keep track of how much time your admins are using on
> troubleshooting. I'm open to suggestions.
I can see this being helpful in cases where I'd like to wipe out all the
various acks for whatever reason and return a system to its normal,
paging self, but those situations are quite uncommon. If it's easy to
implement, I wouldn't mind having it.
Tom
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