[Xymon] BBWIN hidden services

Simmons Clint C.Simmons at criflending.com
Tue Mar 12 22:06:39 CET 2013

We recently upgraded our Symantec AV server, and started to cut the clients over from SEP client 11.x to SEP client 12.x. In doing so the service name changed after a reboot from "Symantec Antivirus" to "SepMasterClient"

The BBWin agent on either 12.x or 13.x does not send the new service name over to the Xymon server properly and therefore is unable to match the service name.

We are running all clients in a central mode.

This also does not appear to be a 32bit vs 64bit issue as we have noticed the issue persists on the 32bit machines.

Has anyone else had this issue with the BBWin agent not sending all windows services properly?

Thanks in advance,
Clint Simmons

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