[hobbit] integrate hobbit with trouble ticket system?
marco.avvisano at regione.toscana.it
Mon Jan 2 09:20:01 CET 2006
Yes i would be interested.
----- Original Message -----
From: "Olivier Beau" <olivier at qalpit.com>
To: <hobbit at hswn.dk>
Sent: Saturday, December 31, 2005 9:34 AM
Subject: Re: [hobbit] integrate hobbit with trouble ticket system?
> Hi Charles,
> I would be interested too in such a script !
> Le 31 déc. 05 à 04:18, Charles Jones a écrit :
>> Yes I wrote a "scrip" (what RT calls filters or plugins) that would
>> parse emails from bigbrother and automatically open a ticket in RT.
>> When BigBrother sent a recovery message, the scrip would auto- resolve
>> the ticket as well. This allows a tech to claim a ticket and comment on
>> it etc. This also enabled us to automatically trend how many BB tickets
>> were created and resolved over time, using RT and in-house tools.
>> If you are interested in the scrip I can dig it up and post it. It's
>> written in Perl using the RT API, it shouldn't be too difficult to
>> modify it for use with hobbit.
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