AW: [hobbit] integrate hobbit with trouble ticket system?

Alexander.Sprotte at Alexander.Sprotte at
Mon Jan 2 10:28:08 CET 2006

Hi Charles,

I'm interested too...

Can you send me the script.



-----Ursprüngliche Nachricht-----
Von: Olivier Beau [mailto:olivier at] 
Gesendet: Samstag, 31. Dezember 2005 09:34
An: hobbit at
Betreff: Re: [hobbit] integrate hobbit with trouble ticket system?

Hi Charles,

I would be interested too in such a script !



Le 31 déc. 05 à 04:18, Charles Jones a écrit :
> Marco,
> Yes I wrote a "scrip" (what RT calls filters or plugins) that would  
> parse emails from bigbrother and automatically open a ticket in  
> RT.  When BigBrother sent a recovery message, the scrip would auto- 
> resolve the ticket as well.  This allows a tech to claim a ticket  
> and comment on it etc. This also enabled us to automatically trend  
> how many BB tickets were created and resolved over time, using RT  
> and in-house tools.
> If you are interested in the scrip I can dig it up and post it.   
> It's written in Perl using the RT API, it shouldn't be too  
> difficult to modify it for use with hobbit.
> -Charles

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