[hobbit] integrate hobbit with trouble ticket system?
jonescr at cisco.com
Sat Dec 31 04:18:16 CET 2005
Asif Iqbal wrote:
>I know Charles Jones--member of this community--integrated Bigbrother with RT.
>He may explain you more. Also there was another person who integrated nagios with RT.
>You may be able to search the RT mail archive through google to get
>On Fri, Dec 30, 2005 at 10:20:07AM, Marco Avvisano wrote:
>>Anyone have integrated hobbit with trouble system ?
>>I'm tryng Request Tracker, it seems a good tool
Greetings Asif :-)
Yes I wrote a "scrip" (what RT calls filters or plugins) that would
parse emails from bigbrother and automatically open a ticket in RT.
When BigBrother sent a recovery message, the scrip would auto-resolve
the ticket as well. This allows a tech to claim a ticket and comment on
it etc. This also enabled us to automatically trend how many BB tickets
were created and resolved over time, using RT and in-house tools.
If you are interested in the scrip I can dig it up and post it. It's
written in Perl using the RT API, it shouldn't be too difficult to
modify it for use with hobbit.
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