Re: [hobbit] Sorry... I had to vent

[Josh Luthman <josh (at) imaginenetworksllc.com>]

Well the biggest thing I hate is "it doesn't work".  Gives you nothing to go on.

If someone says "I can't install" - why not? What error?  What are you
installing?  From where?  So many questions...

On 3/23/10, Maik Heinelt <maik (at) vegasystems.com> wrote:
> Well, you all also shouldn't forget, that there are a lot of people, who
> are not that firm in English.
> Even me!!
> I also asked some maybe stupid questions to the mailing-list, but
> sometimes, it is just easier to understand, if someone
> explain details to a foreigner as reading the manual. Not everyone
> understand english really good, even if he is a programmer or
> administrator. I see that every day in my office!
>
> At last, everyone is/was a newbie and such mailing-lists, or forums,
> where you just get a stupid or arrogant  answer, doesn't
> make really sense. If a guy is professional, he/she shouldn't look down
> to a newbie or other guys who haven't the same experiences. Everyone can
> learn from other people and even this pro guy will be a stupid asking
> beginner in other topics.
>
> Maik
>
> ????? ???
> ????????2-2-22
> ???? ???????
> TEL 0586-71-3903
> FAX 0586-71-4071
> <http://www.vegasystems.com>
>
> On 2010/03/24 10:16, Jerald Sheets wrote:
>> Does anyone at all RTFM any more?
>>
>> We have wikis, docs, a several-year mailing list archive, three wonderful
>> software and addon repositories.
>>
>> Still, we have questions that are in the man pages on the freaking Xymon
>> menu and even in their own separate page on the Xymon help menu in the
>> installation itself.
>>
>> This group exists to help when you've reached a level of proficiency, and
>> thing that aren't clearly spelled out in the docs are not working as
>> expected, or there are little "gotchas" that you might need help with that
>> we've all been through.
>>
>> True, I'm the first person to grump at someone when they don't receive a
>> newcomer in a friendly manner, but coming on here and asking questions
>> that are clearly laid out in the docs is just plain lazy.
>>
>> I wouldn't even let my teenagers get away with that.
>>
>>
>> Guys, if you have questions there is no one more ready than I to help you
>> trudge through a problem.  But when you don't so much as get into the docs
>> and ferret out the basic functionality of the software, you really make it
>> hard to even want to help you.
>>
>> On your Xymon install:  just mouse over the "Help" menu, and all your
>> basic answers will be there.  If you get into a hairy spot, bring it here
>> and we can ll puzzle over it together.
>>
>>
>> (sorry... I had three separate people ask precisely the kind of question
>> that showed they didn't want to do the basic footwork necessary to make
>> their app work, and expected suppor to just do it all for them.  They
>> wouldn't even read the manual it took me weeks to put together and post on
>> the company intranet.)
>>
>> I actually heard the words today "I don't want to read that book" (22
>> pages, mind you) "I just want you to make it work."
>>
>> It's a statistical package...  you actually have to know basic statistics.
>>  They don't.
>>
>> UGH!
>>
>> Sorry again.  A real RTFM moment for me.
>>
>>
>> --j
>> To unsubscribe from the hobbit list, send an e-mail to
>> hobbit-unsubscribe (at) hswn.dk
>>
>>
>>
>


-- 
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
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“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill