Re: [hobbit] Sorry... I had to vent

[Josh Luthman <josh (at) imaginenetworksllc.com>]

Well what he is saying is that if someone clicks "help" then "this"
they would get the information without bothering anyone filling the
inbox or interrupting the IRC conversation.

On 3/23/10, Smith, Jim <JMSmith (at) stvincenthealth.com> wrote:
> Jerald,
>
> I don't make many comments on this board anymore, but I want to chime-in
> on this.
>
> I agree with what you say about people needing to read the
> documentation.  However, I don't agree with your tone.  Even the acronym
> "RTFM" is an insult, in my opinion.
>
> We were all "newbies" at some point and probably asked some dumb
> questions ourselves.
>
> Jim Smith
> SVHS
> Little Rock
>
>
> -----Original Message-----
> From: Jerald Sheets [mailto:questy (at) gmail.com]
> Sent: Tuesday, March 23, 2010 8:17 PM
> To: hobbit (at) hswn.dk
> Subject: [hobbit] Sorry... I had to vent
>
> Does anyone at all RTFM any more?
>
> We have wikis, docs, a several-year mailing list archive, three
> wonderful software and addon repositories.
>
> Still, we have questions that are in the man pages on the freaking Xymon
> menu and even in their own separate page on the Xymon help menu in the
> installation itself.
>
> This group exists to help when you've reached a level of proficiency,
> and thing that aren't clearly spelled out in the docs are not working as
> expected, or there are little "gotchas" that you might need help with
> that we've all been through.
>
> True, I'm the first person to grump at someone when they don't receive a
> newcomer in a friendly manner, but coming on here and asking questions
> that are clearly laid out in the docs is just plain lazy.
>
> I wouldn't even let my teenagers get away with that.
>
>
> Guys, if you have questions there is no one more ready than I to help
> you trudge through a problem.  But when you don't so much as get into
> the docs and ferret out the basic functionality of the software, you
> really make it hard to even want to help you.
>
> On your Xymon install:  just mouse over the "Help" menu, and all your
> basic answers will be there.  If you get into a hairy spot, bring it
> here and we can ll puzzle over it together.
>
>
> (sorry... I had three separate people ask precisely the kind of question
> that showed they didn't want to do the basic footwork necessary to make
> their app work, and expected suppor to just do it all for them.  They
> wouldn't even read the manual it took me weeks to put together and post
> on the company intranet.)
>
> I actually heard the words today "I don't want to read that book" (22
> pages, mind you) "I just want you to make it work."
>
> It's a statistical package...  you actually have to know basic
> statistics.  They don't.
>
> UGH!
>
> Sorry again.  A real RTFM moment for me.
>
>
> --j
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Josh Luthman
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