Re: [hobbit] Sorry... I had to vent

[Josh Luthman <josh (at) imaginenetworksllc.com>]

It is the way it is.

If no one answers the basic questions maybe they'll learn good practice.

I'll admit I do it sometimes too. :(

On 3/23/10, Jerald Sheets <questy (at) gmail.com> wrote:
> Does anyone at all RTFM any more?
>
> We have wikis, docs, a several-year mailing list archive, three wonderful
> software and addon repositories.
>
> Still, we have questions that are in the man pages on the freaking Xymon
> menu and even in their own separate page on the Xymon help menu in the
> installation itself.
>
> This group exists to help when you've reached a level of proficiency, and
> thing that aren't clearly spelled out in the docs are not working as
> expected, or there are little "gotchas" that you might need help with that
> we've all been through.
>
> True, I'm the first person to grump at someone when they don't receive a
> newcomer in a friendly manner, but coming on here and asking questions that
> are clearly laid out in the docs is just plain lazy.
>
> I wouldn't even let my teenagers get away with that.
>
>
> Guys, if you have questions there is no one more ready than I to help you
> trudge through a problem.  But when you don't so much as get into the docs
> and ferret out the basic functionality of the software, you really make it
> hard to even want to help you.
>
> On your Xymon install:  just mouse over the "Help" menu, and all your basic
> answers will be there.  If you get into a hairy spot, bring it here and we
> can ll puzzle over it together.
>
>
> (sorry... I had three separate people ask precisely the kind of question
> that showed they didn't want to do the basic footwork necessary to make
> their app work, and expected suppor to just do it all for them.  They
> wouldn't even read the manual it took me weeks to put together and post on
> the company intranet.)
>
> I actually heard the words today "I don't want to read that book" (22 pages,
> mind you) "I just want you to make it work."
>
> It's a statistical package...  you actually have to know basic statistics.
> They don't.
>
> UGH!
>
> Sorry again.  A real RTFM moment for me.
>
>
> --j
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>
>
>


-- 
Josh Luthman
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“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill