Re: [hobbit] Hobbit professional support

["Josh Luthman" <josh (at) imaginenetworksllc.com>]

Tons of open source applications have professional support!  Look at MySQL
and Google!

On 11/30/07, Hubbard, Greg L <greg.hubbard (at) eds.com> wrote:
>
>  Hmmm.  They will be using open-source software, probably running on an
> open-source operating system on commodity-priced computer equipment, and
> they want "professional" support?  Does a guy named Dilbert work there, by
> chance?
>
> As good as Hobbit is, maybe you should recommend that they buy the payware
> version of Big Brother from Quest, or go get one of the other payware low
> end tools?  There are lots of monitoring solutions out there that come with
> some form of support.  Orion from Solarwinds looks pretty good on paper, but
> I have never used it.  There is also SiteScope, Whats Up Gold, etc.  Lots of
> cheap tools that don't scale very well, but are great for a small shop.
>
> Just my 0.02 monetary units -- I am laughing WITH you (I hope) and not AT
> you...
>
> GLH
>
>  ------------------------------
>  *From:* HAMPL Pavel [mailto:phampl (at) csob.cz]
> *Sent:* Friday, November 30, 2007 9:17 AM
> *To:* hobbit (at) hswn.dk
> *Subject:* [hobbit] Hobbit professional support
>
>  Hi,
>
> trying find any company which can provide professional support for Hobbit
> but going nowhere after a week ...
> I am about to implement Hobbit, it is not a problem, the pilot already in
> place, but the customer wants to have support what I cannot do for him.
>
> Already emailed Cookitservices which is mentioned on the Wiki Hobbit page
> but no answer. Also found this thread where the guy offers it (
> http://www.hswn.dk/hobbiton/2007/01/msg00292.html ) so emailed him just
> today.
> Anyone knows about any other option? Afraid that the customer does not go
> for Hobbit without possibility to have support.
>
> Thanks,
> Pavel Hampl
>
>
> :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
>
> Legal Disclaimer: This e-mail and any attached files are confidential and
> may be legally privileged. If you are not the addressee, any disclosure,
> reproduction, copying, distribution, or other dissemination or use of this
> communication is strictly prohibited. If you have received this transmission
> in error please notify CSOB immediately and then delete this e-mail. CSOB
> does not accept liability for the correct and complete transmission of the
> information, nor for any delay or interruption of the transmission, nor for
> damages arising from the use of or reliance on the information. All e-mail
> messages addressed to, received or sent by CSOB or CSOB employees are deemed
> to be professional in nature. Accordingly, the sender or recipient of these
> messages agrees that they may be read by other CSOB employees than the
> official recipient or sender in order to ensure the continuity of
> work-related activities and allow supervision thereof.
>
>


-- 
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

Those who don't understand UNIX are condemned to reinvent it, poorly.
--- Henry Spencer