RE: AW: [hobbit] Use hobbit in operation center with critcal systems view

["Eduard Michels" <emichels (at) quicksoft.com.br>]

Hi 

> -----Original Message-----
> From: Gräub Roland [mailto:roland.graeub (at) rtc.ch] 
> Sent: segunda-feira, 12 de novembro de 2007 07:13
> To: hobbit (at) hswn.dk
> Subject: AW: [hobbit] Use hobbit in operation center with 
> critcal systems view
> 
> 
>  > > 
> > > > Special Case missed or belated Messages by Operation
> > > Center; Now some
> > > > application/scripts sends Alerts to the Console View and
> > > the Operation Center make an alert call for each event.
> > > > A problem in Hobbit/BB is when changes happen in red
> > > messages, the Operation Center didnt realize that until the 
> > > acknowledge time runs out and they make the alert call again.
> > > > This can happen for example in the disk status test (a
> > > second filesystem goes red) or with nested Tests/Logfiles. 
> > > With the Event Console they get two messages (each for one 
> > > Filesystem).
> > > 
> > > This is a problem with all of the tests that have 
> multiple ways of 
> > > going
> > > red: disk, procs, msgs and http are the common ones. I don't have 
> > > solution to that right now. The way Hobbit works right 
> now assumes 
> > > that when you get an alert about the "disk"
> > > status, you keep on fixing it until the status goes green 
> - and then 
> > > the Operations Center won't need to raise a ticket for the second 
> > > event.
> > > 
> > I use as a solution to this problem, the counting of alerts within 
> > each test, if the number of alerts has changed, then a new 
> alert will 
> > be generated with the status of the test
> 
> Sounds promising; how it works exactly ?
> 
> If the alert is already red, how you can send a new alert ?
> 
I create a new red to red event. Soo i have ever time a new event if number alert change.
This procedure have I in one software that was either modification the BB.
I am working to try to adapt it to the Hobbit now

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