Re: [hobbit] Weird Alerting behavior...bug or expected??

[Trent Melcher <trent.melcher (at) sitel.com>]

On Mon, 2007-09-24 at 09:18 -0400, Eric Meddaugh wrote:
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> We have the following the the Alerts file:
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> # on-call page
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> $TSSSYS_ONCALL_DAY=SCRIPT /home/hobbit/server/ext/qpage.pl
> tss_sys_oncall COLOR=red REPEAT=10 TIME=W:0800:1700 RECOVERED
> 
> $TSSSYS_ONCALL_OFF=SCRIPT /home/hobbit/server/ext/qpage.pl
> tss_sys_oncall COLOR=red REPEAT=20 TIME=W:1700:0800 RECOVERED
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> $TSSSYS_ONCALL_END=SCRIPT /home/hobbit/server/ext/qpage.pl
> tss_sys_oncall COLOR=red REPEAT=20 TIME=06:*:* RECOVERED
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> $DUPING=%(mxgate)
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> HOST=$DUPING SERVICE=conn
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>         $TSSSYS_ONCALL_DAY
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>         $TSSSYS_ONCALL_OFF
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>         $TSSSYS_ONCALL_END
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> We had a host (mxgate03) go down at 3:15am, it sent 1 initial page,
> but no follow ups.  No repeats.  Does Monday from 12am-8am fall in a
> “limbo” timeframe where the 2nd rule does not apply since it’s not a
> Weekday after 5pm, but before 8am???   The host was down for over 3
> hours without any follow up pages.
> 
Since you received the initial page, either the rule was hit and it just
didnt process the REPEAT,  or I suspect you have a rule above this one
that possibly process this alert prior to reaching this one which doesnt
have a repeat.  If you have a test hobbit server you could change your
time on the server and run some test alerts to see which rule is getting
hit.

Trent
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> Do I need a rule similar to:
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> $TSSSYS_ONCALL_MON=SCRIPT /home/hobbit/server/ext/qpage.pl
> tss_sys_oncall COLOR=red REPEAT=10 TIME=1:0000:0800 RECOVERED
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> The different rules are suppose to repeat 10 minute during business
> hours, and 20 minutes off-hours.
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> Any ideas?  Is this a bug or expected behavior? 
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> Thanks.
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> ---Eric
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