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Re: [hobbit] integrate hobbit with trouble ticket system?
- To: hobbit (at) hswn.dk
- Subject: Re: [hobbit] integrate hobbit with trouble ticket system?
- From: Olivier Beau <olivier (at) qalpit.com>
- Date: Sat, 31 Dec 2005 09:34:11 +0100
- References: <OF183C4373.58B82A64-ON852570E6.007BEA80-852570E6.007C84A5@glic.com> <100801c60d22$3a05ddf0$2b01d59f@regione.toscana.it> <20051230193053.GA6754@qwestip.net> <43B5F878.6060903@cisco.com>
Hi Charles,
I would be interested too in such a script !
--
Olivier
Le 31 déc. 05 à 04:18, Charles Jones a écrit :
Marco,
Yes I wrote a "scrip" (what RT calls filters or plugins) that would
parse emails from bigbrother and automatically open a ticket in
RT. When BigBrother sent a recovery message, the scrip would auto-
resolve the ticket as well. This allows a tech to claim a ticket
and comment on it etc. This also enabled us to automatically trend
how many BB tickets were created and resolved over time, using RT
and in-house tools.
If you are interested in the scrip I can dig it up and post it.
It's written in Perl using the RT API, it shouldn't be too
difficult to modify it for use with hobbit.
-Charles