Re: [hobbit] integrate hobbit with trouble ticket system?

[Charles Jones <jonescr (at) cisco.com>]

Asif Iqbal wrote:

> I know Charles Jones--member of this community--integrated Bigbrother with RT. 
> He may explain you more. Also there was another person who integrated nagios with RT. 
>
> You may be able to search the RT mail archive through google to get
> specifics
>
> On Fri, Dec 30, 2005 at 10:20:07AM, Marco Avvisano wrote:
>  
>
> > Anyone have integrated hobbit with trouble system ?
> >
> > I'm tryng Request Tracker, it seems a good tool 
> >
> > http://www.bestpractical.com/products.html
> >    
Greetings Asif :-)

Marco,

Yes I wrote a "scrip" (what RT calls filters or plugins) that would 
parse emails from bigbrother and automatically open a ticket in RT.  
When BigBrother sent a recovery message, the scrip would auto-resolve 
the ticket as well.  This allows a tech to claim a ticket and comment on 
it etc. This also enabled us to automatically trend how many BB tickets 
were created and resolved over time, using RT and in-house tools.

If you are interested in the scrip I can dig it up and post it.  It's 
written in Perl using the RT API, it shouldn't be too difficult to 
modify it for use with hobbit.

-Charles