[Xymon] Yellow->red escalation, bug or feature?

[Josh Luthman]

You're saying yellow for an hour and red for a few seconds triggers
like it was red for an hour?

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373



On Mon, Jan 9, 2012 at 10:07 AM, Elizabeth Schwartz
<betsy.schwartz at gmail.com> wrote:
> I think this is a bug, but maybe it's a feature I haven't figured out yet:
>
> Many of our alerts are set to email on yellow and page with escalation
> on red: alert1 after 10 minutes (repeat every 10), alert2 after 20
> minutes , alert3 after 40 minutes,  alert4 after an hour. When an
> alert is yellow, it sometimes sits around for a while. When an alert
> goes red, the alert1 person acks or fixes the alert and the alert4
> person should never be woken up.
>
> However, when an alert has been yellow for over an hour and *then*
> turns red, we are seeing that the entire escalation group is paged, as
> though the alert has been red for over an hour.
>
> I think this is a bug  - when the alert first goes red it should be
> treated as a NEW alert and not go waking up everyone.
>
> Thoughts? Am I missing something?
> Our tier4 person is getting rather annoyed at being woken up for
> things that the tier1 person can handle.
>
> thanks Betsy
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