[Xymon] Xymon pages too many levels on not-quite-new reds

[Nordquist, Daniel]

I have a somewhat similar issue where a system goes red, is paused/disabled, then moved to an expage location (a page defined in the alerts configuration to be excluded), but then it still fires off another alert when it is re-enabled.


-----Original Message-----
From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf Of Elizabeth Schwartz
Sent: Monday, June 13, 2011 10:59 AM
To: xymon at xymon.com
Subject: [Xymon] Xymon pages too many levels on not-quite-new reds

We have xymon set to page four tiers of support after appropriate delays, like so:
   MAIL alert1 REPEAT=10 COLOR=red,purple FORMAT=SMS #
   MAIL alert2 DURATION>20 REPEAT=10 COLOR=red,purple  FORMAT=SMS#
   MAIL alert3 DURATION>40 REPEAT=10 COLOR=red,purple  FORMAT=SMS#
   MAIL alert4 DURATION>60 REPEAT=10 COLOR=red,purple  FORMAT=SMS#

HOWEVER there are two circumstances in which xymon pages ALL the tiers
IMMEDIATELY:

1) when a yellow has been yellow for some time, and then turns red
2) when a server has gone red during a scheduled maintenance window


IMHO this is undesirable behavior. Having a server go from yellow to red, or having a server come out of a maintenance window, should 'reset' the alert timer to zero and only page the first level of alert. We don't ever want all of the tiers to be paged the second something turns red.

Thoughts? Any way around this?

This is seriously ticking off our tier 4 person...who has been paged multiple times now for things that the tier1 folks are prepared to handle in a timely manner.
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