How do *you* handle Xymon alerts when you are on vacation (holiday in British English)?
SebA
spa at syntec.co.uk
Fri Oct 8 20:30:18 CEST 2010
Hi all,
I'm interested in the different ways that people handle alerts when they are
on
vacation (holiday in British English)... I'm (still!) migrating from Big
Brother BTF (still mostly use that for alerts, Xymon for the rest), and if I
went on vacation, I'd just put 1 line at the bottom of bb-alerts excluding
me
from all alerts (as they get SMSed to my mobile) and someone else would get
them (as I was never the only one to get them anyway). But you can't do
that
in Hobbit / Xymon (as I posted about last year).
So how do you do it, or what do you recommend for a network containing a
variety of different machines, routers, O/Ses and services, where the
primary,
secondary and tertiary responsibilities for each service may be different
people depending on the service - in the case where one of those people goes
on
vacation?
A few ways I can think of doing it using features I know already exist:
1. have a distinct e-mail address for each person that receives alerts,
that should only receive alerts and no other e-mails, and then
redirecting that address to another person when they go on holiday
and
then redirecting back to the original person when they come back
(has
the downsides of meaning that the other person gets all their
alerts,
even if they are not the most suitable person or getting those
alerts
anyway and so ending up with 2 copies of them - particularly
annoying
if they are SMSes like we use; another downside is remembering to
put
it back when you get back from holiday)
2. going through all the services for which the person going on
vacation
receives alerts, and changing them so that they go to someone
else...
Has the downsides of the tedium involved in doing it and reverting
it... Might be easier if you have a special macro for each set of
changes, e.g. PersonA->PersonB, PersonA->PersonC and PersonA->Person
C
is 3 macros... It is easy to change the macro when you get back (if
you remember).
3. following on from #2, I suppose instead of defining macros for each
recipient (which is already one layer of abstraction better then the
'default'), you could define a macro for each set of primary,
secondary
and tertiary recipients (although that could make quite a few
permutations in a large office). Then you just have to change each
of
those macros when someone goes on holiday, and then again when they
get
back.
4. A custom script, possibly with a database and putting all the
intelligence in there (but that probably doesn't help others here,
unless the script is publicly available).
5. Er, and passing mobile (cell) phones back and forth - leaving your
work
mobile with someone else when you have the day off - but that only
works if you have a work mobile!
And then there are the ways using features that have not so far been built:
1. being able to define vacations (I know public holidays has been
added
to a revent version) for recipients, when they start and when they
finish... being able to set a VACATIONRECIPIENT who gets the alert
if
the first recipient is on vacation (they will need to not get it if
they are listed as the 2nd recipient too)
2. as above, but without the VACATIONRECIPIENT. Instead if one of the
recipients is defined as on vacation, all the others automatically
shift up in terms of any DURATION> required before sending them an
alert
3. having the exclude feature that BB had, but, althought that was easy
to
do before going on holiday, it was a poor solution anyway in terms
of
handling of alerts
4. some other way... I'm not going to spend too much time thinking of
them now when there may be a good solution already! ;)
Kind regards,
SebA
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