[hobbit] Alerts not acknowledging

[Clark, Sean]

I have seen this problem when it has been in an alert state for > 24 hours - there is a timer for 86400 minutes in the code as well for the Cookie





-----Original Message-----
From: Gore, David W [mailto:david.gore at verizonbusiness.com] 
Sent: Thursday, June 10, 2010 9:31 AM
To: hobbit at hswn.dk
Subject: RE: [hobbit] Alerts not acknowledging

It may not help but we experienced that particular problem and others
when the xymon server had no free cpu.

~David

-----Original Message-----
From: David Baldwin [mailto:david.baldwin at ausport.gov.au] 
Sent: Thursday, June 10, 2010 02:19
To: hobbit at hswn.dk
Subject: [hobbit] Alerts not acknowledging

I have a frustrating situation where some alerts are not acknowledging.
I don't know why some do and some don't.

I am using "Acknowledge alerts" under the admin menu. When I complete
the form for the appropriate alert I get the response on teh form:
"Acknowledge sent for host servicedvsv.ausport.gov.au / test esx"

Looking through the source of web/bb-ack.c I can see it is sending a
message of the form:

% bb localhost "hobbitdack 88362 60 msg user"
Where 88362 is the cookie and 60 is the time to acknowledge.

Trouble is, I get a message in hobbitd.log:
2010-06-10 12:01:02 Cookie 88362 not found, dropping ack
2010-06-10 12:06:43 Cookie 88362 not found, dropping ack
2010-06-10 12:09:39 Cookie 88362 not found, dropping ack

The cookie is correct:
% bb localhost "hobbitdboard host=servicedvsv.ausport.gov.au test=esx"
servicedvsv.ausport.gov.au|esx|red||1275561583|1276135842|1276137642|0|0
|10.1.0.161|88362|red
Thu Jun 10 12:10:42 2010

In some cases, I can do a multiple acknowledge on various tests on the
same host, and anything from all to none of the tests get acknowledged.
:(

Anyone else seen this?

David.

-- 
David Baldwin - IT Unit
Australian Sports Commission          www.ausport.gov.au
Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
david.baldwin at ausport.gov.au          Leverrier Street Bruce ACT 2617


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